Operations Manager – Hybrid (Legal Services & Processes)

Office Angels Limited; Birmingham; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Office Angels Limited in Birmingham City Centre is seeking an experienced Operations Manager to oversee day-to-day operations across the firm. The role blends strategic oversight with hands-on execution, ensuring efficient admin, HR, IT, facilities and financial processes while supporting growth.

Reporting to the COO, you will lead operational improvements, manage recruitment activities, and coordinate vendor relationships and IT system upgrades to deliver excellent service to clients and staff.

Qualifications

• Experience as Operations/Office Manager in professional services or legal environment.
• Strong understanding of operational management, admin and business support.
• Experience with HR admin, financial processes and supplier management.
• Experience overseeing IT systems and coordinating with providers.

Responsibilities

• Lead day-to-day operations across the business.
• Provide cross-departmental operational support to maximise efficiency.
• Develop and maintain operational processes, policies and procedures.
• Work with the COO on strategic business improvement projects.
• Oversee recruitment, onboarding and offboarding.
• Coordinate facilities management, Health & Safety, and office operations.
• Coordinate IT providers and system improvements.
• Manage supplier relationships and contracts.
• Coordinate marketing activities and client events.

Skills

Operations management

People management

HR administration

Financial processes

IT systems coordination

Vendor management

Leadership

Administration

Tools

Microsoft Office

Job description

Office Angels Limited in Birmingham City Centre is seeking an experienced Operations Manager to oversee day-to-day operations across the firm. The role blends strategic oversight with hands-on execution, ensuring efficient admin, HR, IT, facilities and financial processes while supporting growth.

Reporting to the COO, you will lead operational improvements, manage recruitment activities, and coordinate vendor relationships and IT system upgrades to deliver excellent service to clients and staff.