Operations Manager

Dirac Trading Group; Acton; On-site; GBP 40,000 - 65,000; Full time

Job summary

Dirac Trading Group is expanding its warehouse capabilities in Acton, London. We seek an Operations Manager to own throughput, quality control, staffing, and system integration with our WMS.

You will design scalable processes to grow from 2,000 to 10,000+ units per day and partner with our tech team to build the internal systems the warehouse runs on. Must be hands-on on the warehouse floor and able to manage dynamic volumes.

Qualifications

• Experience running warehouse, fulfilment, 3PL or e-commerce operations.
• Ability to manage throughput and accuracy on the floor.
• Proactive problem-solving when things go wrong, including overtime and defects.
• Comfort using AI tools (e.g., Claude, Codex).

Responsibilities

• Plan inbound shipments, capacity, and labour to match demand.
• Define QC standards, supplier checklists, audits.
• Lead rotas, training, and recruitment of warehouse staff.
• Build KPI framework for pick/pack, space use, and accuracy.
• Work with engineers on the WMS and warehouse processes.
• Resolve fulfilment and shipment queries with customers.

Skills

Warehouse operations

Team leadership

Quality control

Throughput management

WMS

AI tooling

Tools

WMS

Job description

Operations Manager (Warehouse): Acton, London

About Dirac

Dirac Trading Group is building the next $100bn company for clearance stock: unsold, end-of-line, returned and slightly damaged goods sitting in brand and retailer warehouses. We find the right buyer for every item so less of it goes to waste.

We raised a VC round in April and have grown from ~£0 to £300k+ monthly revenue in September.

The role

Scale our warehouse from ~2,000 units a day to 10,000+. You'll design and own quality control, check-in, pick-and-pack flow, staffing and training, and work with our tech team to build the internal systems the warehouse runs on.

Volumes are lumpy: a supplier can decide this is the week they clear three years of backlog. The job is to turn that stock into dispatched orders quickly, so the warehouse never overfills and cash flows back into the business.

This role has been covered by other members of our team, and has grown into a full job, and you'll own it.

What you'll own

• Throughput and capacity: plan for inbound shipments (ETAs, processing speeds, space), and flex full-time, zero-hour and agency labour to match demand.
• Quality: supplier checklists, grading and QC standards, and audit procedures.
• People: rotas, training, and hiring warehouse staff.
• Metrics: build the warehouse KPI framework (pick and pack rates, accuracy, space use).
• Systems: work with our engineers from day one on our WMS and processes
• Customers: solve fulfilment, QC and shipment queries yourself.

What we're looking for

• You've run a warehouse, fulfilment, 3PL or e-commerce operation, and owned its throughput, accuracy and team.
• You're comfortable on the floor
• You're proactive when things go wrong, e.g. from organising overtime shifts to dealing with defect product
• Enjoy using AI tooling like claude code, codex
• You have the right to work in the UK and can get to Acton (W3) every day.