Warehouse Operations Manager

Reed; Cambridgeshire and Peterborough; On-site; GBP 42,000 - 56,000; Full time

Job summary

Reed is seeking a Warehouse Operations Manager in Bedfordshire to lead outbound fulfilment for Retail DIY customers and manage the pick, pack and despatch team. This role holds end-to-end accountability for safe, accurate and efficient order fulfilment, with a hands-on leadership style and a focus on continuous improvement.

You will drive labour planning, ensure on-time performance, and maintain quality standards, while coaching the team to deliver service targets within a high-volume warehouse

Qualifications

• Significant experience in warehouse and distribution operations.
• 3+ years' leadership in pick/pack/despatch activities.
• Strong understanding of customer service, compliance, and fulfilment requirements.
• Proficient in WMS/ERP systems for order allocation, replenishment and reporting.
• Knowledge of outbound planning, carrier cut-off management and order accuracy.
• Experience applying continuous improvement techniques to operations.
• Proficient in MS Office, especially Excel, for KPI reporting.
• Strong communication, problem-solving and decision-making with hands-on leadership.

Responsibilities

• Own outbound fulfilment performance, ensuring orders are completed accurately and on time in line with service levels.
• Lead the end-to-end pick, pack, and despatch operation, coordinating labour, workflow and priorities to meet targets.
• Ensure efficient and accurate order picking and prompt resolution of stock or system exceptions affecting service.
• Ensure orders are packed, labelled, palletised and presented per customer specs and routing requirements.
• Manage staging, loading, trailer utilisation, despatch docs and carrier handovers to meet schedules and cut-offs.
• Lead, coach and performance manage the outbound team, creating a high-performing culture.
• Maintain a safe working environment through controls, risk awareness and incident escalation.
• Monitor and improve performance against KPIs including productivity and order accuracy.
• Identify and implement continuous improvement initiatives to enhance efficiency and resilience.
• Coordinate with cross-functional teams to resolve constraints and protect customer service.

Skills

Warehouse operations

Team leadership

Customer service

WMS/ERP

Outbound planning

Continuous improvement

Excel

Communication

Job description

Warehouse Operations Manager Vacancy (URGENT)

• Annual Salary: Competitive
• Location: Bedfordshire
• Job Type: Full-time

We are seeking a Warehouse Operations Manager to lead our outbound warehouse operations, focusing on Retail DIY customers. This role involves direct management of the pick, pack, and despatch team and holds end-to-end accountability for the safe, accurate, and efficient fulfilment of retail customer orders.

Day-to-day of the role:

• Own outbound fulfilment performance, ensuring orders are completed accurately and on time in line with agreed service levels and customer specific requirements.
• Lead the end-to-end pick, pack, and despatch operation, coordinating labour, workflow, and priorities to achieve daily volume, quality, and service targets.
• Ensure efficient and accurate order picking and prompt resolution of stock or system exceptions that could affect customer service.
• Ensure orders are packed, labelled, palletised, and presented in accordance with customer specifications, routing requirements, and quality standards.
• Manage staging, loading, trailer utilisation, despatch documentation, and carrier handovers to meet collection schedules and cut-off times.
• Lead, coach, and performance manage the outbound team, creating a visible, accountable, and high-performing culture.
• Maintain a safe working environment through effective controls, risk awareness, and prompt escalation and investigation of incidents or near misses.
• Monitor and improve performance against agreed KPIs, including productivity, order accuracy, and customer service failures.
• Identify and implement continuous improvement initiatives to enhance efficiency, productivity, and operational resilience.
• Coordinate with cross-functional teams to resolve constraints and protect customer service.

Required Skills & Qualifications:

• Significant experience in warehouse and distribution operations, ideally within high volume Retail or DIY environments.
• At least three years' leadership experience in managing pick, pack, and despatch activities.
• Strong understanding of customer service, compliance, and fulfilment requirements.
• Proficient in WMS/ERP systems supporting order allocation, replenishment, and performance reporting.
• Knowledge of outbound planning, carrier cut-off management, and order accuracy.
• Experience in applying continuous improvement techniques to enhance operational processes.
• Proficient in MS Office, particularly Excel, for KPI reporting and operational decision-making.
• Strong communication, problem-solving, and decision-making skills, with a hands-on leadership style.