Operations Leader: Delivery, Standards & Improvements

RELOcruitment Ltd; Hounslow; On-site; GBP 52,000 - 68,000; Full time

Job summary

RELOcruitment Ltd in Hounslow is seeking an experienced Operations Manager to lead day-to-day delivery at the depot, combining hands-on leadership on the warehouse floor with strong customer liaison.

You will own standards, safety and compliance across the site, drive continuous improvement, coach supervisors, and develop a capable, performance-focused team. The role requires a results-driven leader who embraces modern methods and new technology to enhance service levels.

Qualifications

• Strong ops/warehousing/removals background.
• Genuine team player with customer service focus.
• Willingness to modernise processes, including adoption of new tech and AI in operations.
• KPI experience is advantageous.
• Counterbalance forklift licence is required.
• Full UK driving licence with experience driving 3.5t Luton vans.

Responsibilities

• Provide clear, visible leadership on the warehouse floor and with customers.
• Manage attendance, conduct, and performance; lead improvement actions.

Skills

Operations management

Warehousing/removals experience

Team player

Customer service

Technology adoption

KPI experience

Counterbalance forklift

UK driving licence

3.5t van driving

Job description

RELOcruitment Ltd in Hounslow is seeking an experienced Operations Manager to lead day-to-day delivery at the depot, combining hands-on leadership on the warehouse floor with strong customer liaison.

You will own standards, safety and compliance across the site, drive continuous improvement, coach supervisors, and develop a capable, performance-focused team. The role requires a results-driven leader who embraces modern methods and new technology to enhance service levels.