Warehouse Operations Leader: Drive Excellence & Growth

Catering; Lutterworth; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Long service rewards

Company pension

Health cash plan

Life assurance

Critical illness cover

Benefits portal

Career development

Employee Assistance Programme

Enhanced annual leave

Job summary

Catering in the United Kingdom is recruiting an experienced Operations Manager to lead a busy e-commerce fulfilment site in Lutterworth. You’ll drive day-to-day warehouse operations across multiple shifts, ensuring service levels, quality and cost targets are met while developing high-performing teams.

You’ll report to the General Manager and oversee Goods In, Picking, Replenishment, Packing, Returns and Despatch with a strong emphasis on labour planning, continuous improvement and customer

Qualifications

• Significant Operations or Warehouse Management experience within fast-moving FMCG, logistics, fulfilment or e-commerce.
• Proven ability to lead, motivate and develop large operational teams.
• Strong experience managing productivity, service levels, labour planning and operational costs.
• Data-driven decision maker with excellent analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder management and communication skills.
• Strong commitment to Health & Safety and compliance.
• Experience managing third-party carriers (e.g. DPD, DX, Royal Mail).
• Confident using Microsoft Excel and other Microsoft Office applications.
• Experience in performance management, employee development, absence management and employee relations processes.

Responsibilities

• Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
• Ensure effective labour planning and resource management to meet operational demands and productivity targets.
• Manage Shift Managers, Supervisors and Team Leaders, providing coaching, support and performance management.
• Drive continuous improvement by identifying process efficiencies and implementing operational enhancements.
• Monitor operational KPIs, service levels and costs to maximise performance and control expenditure.
• Build strong relationships with customers, carriers and internal stakeholders to ensure exceptional service delivery.
• Promote a positive, safety-first culture and ensure compliance with Health & Safety and security procedures.
• Support business change initiatives and operational projects across the site.
• Deputise for the General Manager when required.

Skills

Warehouse management

Team leadership

Productivity management

Data analytics

Multitasking

Stakeholder management

Health & safety

Carrier management

Excel

Performance management

Employee development

Job description

Catering in the United Kingdom is recruiting an experienced Operations Manager to lead a busy e-commerce fulfilment site in Lutterworth. You’ll drive day-to-day warehouse operations across multiple shifts, ensuring service levels, quality and cost targets are met while developing high-performing teams.

You’ll report to the General Manager and oversee Goods In, Picking, Replenishment, Packing, Returns and Despatch with a strong emphasis on labour planning, continuous improvement and customer