Operations Lead - Healthcare Tech & GP Practice Support

Accountancy Action - Your Specialist Finance Recruitment Partner; Borehamwood; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Private health insurance

Free on-site parking

20 days annual leave + bank holidays

Professional development opportunities

Ownership of key operational function

Job summary

We are recruiting on behalf of a growing healthcare technology business for a Human Operations Manager & Client Success Support based in Borehamwood. This hands-on role splits focus roughly 80/20 between Human Operations and Client Success, managing a team delivering services to GP practices and supporting client meetings.

Ideal candidates will have GP practice or primary care experience, practical EMIS knowledge and a proven track record in people-management and operational decision-making in a

Qualifications

• GP practice or primary care experience is essential.
• Practical experience using EMIS is required.
• Previous people-management or operational-management experience.
• Experience managing staff performance and attendance.
• Strong understanding of GP practice operations.

Responsibilities

• Lead the day-to-day Human Operations team and drive performance.
• Oversee rotas, staffing, and resource allocation to match demand.
• Ensure staffing levels, QA, and performance management across the function.
• Investigate operational issues raised by GP practices and prepare data for meetings.
• Support Client Success by delivering timely information and action follow-ups.

Skills

People-management

Operations-management

Organisational-skills

Problem-solving

Communication

Tools

EMIS

Job description

We are recruiting on behalf of a growing healthcare technology business for a Human Operations Manager & Client Success Support based in Borehamwood. This hands-on role splits focus roughly 80/20 between Human Operations and Client Success, managing a team delivering services to GP practices and supporting client meetings.

Ideal candidates will have GP practice or primary care experience, practical EMIS knowledge and a proven track record in people-management and operational decision-making in a