Healthcare Operations Manager — Hybrid, KPI‑Driven Leadership

Additional Resources Ltd.; Bradford; Híbrido; GBP 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Additional leave

Company events

Descripción de la vacante

Additional Resources Ltd. is seeking an experienced Operations Manager to lead day-to-day operations within a healthcare provider delivering clinical pharmacy and prescribing support to GP practices and NHS partners.

The role combines people leadership with performance management, KPI oversight and governance, ensuring high-quality services while driving service improvements and growth. Hybrid working is available, with office days and remote work.

Formación

• Previously worked as a Pharmacy Operations Manager, Operations Manager, Service Manager, Practice Manager, Service Delivery Manager or in a similar role.
• Experience working with KPIs, including an understanding of relevant performance measures and previous results against them.
• Strong team leadership and people management experience.
• Solid understanding of primary care structures, PCNs (Primary Care Networks).
• Experience within pharmaceutical, pharmacy, primary healthcare or wider healthcare/care-based settings is highly desirable.
• Have experience using performance data and reporting to monitor results and support service improvements.

Responsabilidades

• Overseeing the day-to-day running of clinical and non-clinical operations.
• Managing, supporting and developing teams to maintain effective service delivery.
• Ensuring services operate to appropriate quality, compliance and governance standards.
• Setting, monitoring and reviewing KPIs to assess operational and team performance.
• Using operational data and feedback to identify improvements and enhance service delivery.
• Building effective relationships with clients, stakeholders and internal teams.
• Supporting workforce planning, staff performance and ongoing team development.
• Contributing to operational planning, service development and business growth.
• Reviewing and auditing services to ensure required standards and best practice are maintained.

Conocimientos

Team leadership

KPI management

Performance analytics

Primary care knowledge

Descripción del empleo

Additional Resources Ltd. is seeking an experienced Operations Manager to lead day-to-day operations within a healthcare provider delivering clinical pharmacy and prescribing support to GP practices and NHS partners.

The role combines people leadership with performance management, KPI oversight and governance, ensuring high-quality services while driving service improvements and growth. Hybrid working is available, with office days and remote work.