Operations Lead — Finance, People & Compliance (Global)

Refractal; Greater London; On-site; GBP 55,000 - 100,000; Full time

Benefits offered by this job

Competitive equity

Pension plan

Private medical & dental

Visa & relocation support

Job summary

Refractal in London, Podgorica and the United States is seeking a hands-on Operations Lead to own finance, people, legal and compliance administration and the systems that connect them. You’ll build processes, then run them to support growth and customer delivery.

You’ll work across multiple countries, ensuring payroll, contracts, vendor management and policy alignment while meeting local requirements and enabling the founders to focus on customers and product.

Qualifications

• Experience running operations at a growing company, ideally an early-stage technology business, with ownership of several functions rather than one.
• Working knowledge of UK finance operations, payroll and employment administration, and the confidence to learn how they work in other countries.
• Strong organisation and attention to detail, with a record of keeping many workstreams moving without dropping commitments.
• Clear, concise writing and confident communication with colleagues, advisers, suppliers and candidates.
• Discretion and sound judgement when handling confidential financial, legal and personal information.

Responsibilities

• Run day-to-day finance operations with our accountants, including invoicing, supplier payments, expenses, payroll inputs, month-end close and the reporting the founders and board rely on.
• Own people operations from offer to first day: contracts, payroll and benefits setup, visa and relocation logistics, equipment and system access, and an onboarding plan that helps new joiners contribute quickly.
• Coordinate legal and compliance administration with our advisers, including contract workflow, company and statutory filings, insurance, and the evidence needed for security certifications and customer due diligence.
• Keep policies, payroll and suppliers consistent across our London, Podgorica and United States teams while meeting local requirements in each country.
• Select, set up and maintain the internal tools and suppliers the company depends on, with clear costs, access and ownership.
• Manage the office, travel and events, including logistics for customer visits, conferences and team gatherings.

Skills

Operations management

UK payroll & employment admin

Organizational skills

Written & verbal communication

Confidential information handling

Tools

Xero

Deel

Rippling

Job description

Refractal in London, Podgorica and the United States is seeking a hands-on Operations Lead to own finance, people, legal and compliance administration and the systems that connect them. You’ll build processes, then run them to support growth and customer delivery.

You’ll work across multiple countries, ensuring payroll, contracts, vendor management and policy alignment while meeting local requirements and enabling the founders to focus on customers and product.