Founder's Strategy & Operations Associate

Refractal Ltd; Greater London; Hybrid; GBP 45,000 - 80,000; Full time

Benefits offered by this job

Equity? Actually not specified

Pension contribution

Private medical and dental cover

Visa and relocation support

Job summary

Refractal Ltd in London is seeking a hands-on, project-focused professional to work with the founders, turning priorities into well-run projects across commercial, recruiting and operational work. You’ll move between research, decisions and execution, scope initiatives, define owners, milestones and dependencies, and deliver concise, evidenced recommendations with clear handovers.

This early-stage environment rewards radical transparency, pragmatism and practical processes that endure beyond

Qualifications

• Strong analytical judgement: frame an ambiguous question, find relevant evidence and explain a practical recommendation.
• Experience taking a project from an unclear starting point through to a useful, completed outcome.
• Clear, concise writing and confident communication with people across different functions.
• Strong organisation, attention to detail and discretion when handling sensitive commercial or people information.
• Comfort changing direction while keeping scope, priorities and commitments explicit.

Responsibilities

• Scope projects with the founders, define the decision or outcome needed, and establish a practical plan with clear owners, milestones and dependencies.
• Research markets, customers and competitors, combining evidence into concise recommendations that help the team decide where to focus its time and resources.
• Support commercial execution through account research, opportunity analysis and preparation for important conversations, working closely with the people responsible for those relationships.
• Support agreed recruiting priorities through candidate research, hiring materials and process improvements that help colleagues make timely, well-informed hiring decisions.
• Improve operational workflows where there is a clear business need, then document the approach and establish ownership so improvements last beyond the project.
• Deliver a set of priority projects with evidence of decisions enabled, work completed or time saved; build trust with founders through reliable follow-through.

Skills

Analytical judgement

Clear communication

Attention to detail

Discretion

Project management

Job description

Refractal Ltd in London is seeking a hands-on, project-focused professional to work with the founders, turning priorities into well-run projects across commercial, recruiting and operational work. You’ll move between research, decisions and execution, scope initiatives, define owners, milestones and dependencies, and deliver concise, evidenced recommendations with clear handovers.

This early-stage environment rewards radical transparency, pragmatism and practical processes that endure beyond