Operations Executive

Housekeep Limited; Greater London; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Starting salary of £28,000

Sponsored social events

Potential share options

Free cleans

Cycle to Work scheme

Job summary

Housekeep Limited is hiring for a customer support role based in Greater London. You'll provide exceptional support to customers and service professionals. Responsibilities include managing bookings and resolving issues efficiently. Ideal candidates are passionate and tech-savvy, able to communicate clearly, and thrive in a fast-paced environment.

The position offers a starting salary of £28,000 per year, opportunities for career development, and perks like sponsored social events and free cleans.

Qualifications

• Passionate about delivering brilliant customer experiences.
• Clear and confident communicator, both written and verbal.
• Calm and practical when solving problems.

Responsibilities

• Provide support to users through email, phone, live chat and over video calls.
• Help customers book and manage services.
• Coordinate with customers and service professionals.

Skills

Customer experience

Clear communication

Problem-solving

Tech-savvy

Tools

Zendesk

Job description

Hello. We’re Housekeep.
We’re one of Europe’s fastest-growing businesses, and we’re on a mission to build the World's best home services business.

We help customers find brilliant local professionals to look after their homes. That might mean finding a trusted Housekeeper for a regular weekly clean, booking a specialist team for an end‑of‑tenancy or deep clean, or arranging an experienced tradesperson to fix a plumbing problem, assemble furniture or tackle a long list of household jobs.

We make the whole process seamless: from booking to service delivery to cashless payment. And we make it easier for cleaners and tradespeople to find work, earn more and build successful businesses.

It’s smart, stress‑free home services that work.

About the role

We’re looking for a smart, ambitious and practical person to deliver exceptional support to our customers, Housekeepers and tradespeople.

You’ll work across our growing range of home services. One conversation might involve helping a customer reschedule their regular clean. The next might involve coordinating an urgent plumber visit or onboarding a new tradesperson onto the platform. No two days are the same.

You’ll:

• Provide support to users through email, phone, live chat and over video calls.
• Help customers book and manage regular cleaning, specialist‑cleaning and tradespeople services.
• Support cleaners and tradespeople with the issues they encounter while delivering services.
• Take ownership of problems and work to resolve them quickly, fairly and effectively.
• Coordinate with customers and service professionals to make sure jobs go ahead smoothly.
• Help manage more complex situations when a service has not gone to plan.
• Work with senior members of the business sharing insights and working on projects to improve our processes, product and technology.

You’ll be empowered to use your judgement and take ownership. Our goal is to solve issues properly: first time, every time.

You

You’ll be:

• Passionate about delivering brilliant customer experiences
• A clear and confident communicator, both written and verbal
• Positive, energetic and comfortable working in a fast‑paced environment
• Calm and practical when solving problems
• Comfortable taking ownership and making sensible decisions
• Tech‑savvy and quick to learn new systems
• Interested in working for an ambitious, growing technology business
• Experience with Zendesk is a bonus, but it is not essential.

Our working hours are either 08:00 to 17:00 or 09:00 to 18:00.

The perks of working for us

• Starting salary of £28,000 per year, with plenty of opportunities to develop your career
• Sponsored social events, including excellent Christmas and summer parties
• Potential share options
• Free cleans
• Cycle to Work scheme

And, of course, the opportunity to build your career at an award‑winning, fast‑growing company that puts customer experience, user insights and smart technology at the heart of everything it does.

Want to help us build a bigger, better home‑services business?

Apply now by emailing your CV and cover letter to [e-mail]