Operations & Inventory Excellence Lead

Apple Inc.; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Apple Inc. is seeking an Operations Expert for our Retail team. You will drive sales and the customer experience by delivering excellence in operations, inventory accuracy and preservation activities. You will mentor the Operations team to complete tasks accurately and in line with Retail Inventory processes.

The role focuses on completing inventory tasks, fulfilling customer orders, and supporting store operations while upholding Apple’s inclusive culture and values.

Qualifications

• Available to work a schedule based on business needs including nights, weekends and public holidays.
• Lift and carry product to locations within and near the store.
• Experience in retail or sales, or related work experience.
• Proficient in the local language, both written and spoken (sign language supported).

Responsibilities

• Complete inventory receiving, counting, returning and shipping tasks in compliance with Retail Inventory processes and mentor team members.
• Complete product fulfilment tasks and deliver items from Runner requests to customers and team members.
• Support Operations Specialists by sharing knowledge about Retail Inventory processes.
• Promote understanding of inventory performance among store team members and gather inventory data for leadership decisions.
• Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and identify variance trends.
• Perform other tasks as needed, including supporting customer-facing activities.
• Contribute to an inclusive environment by respecting differences and learning.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail experience

Customer service

Communication

Teamwork

Job description

Apple Inc. is seeking an Operations Expert for our Retail team. You will drive sales and the customer experience by delivering excellence in operations, inventory accuracy and preservation activities. You will mentor the Operations team to complete tasks accurately and in line with Retail Inventory processes.

The role focuses on completing inventory tasks, fulfilling customer orders, and supporting store operations while upholding Apple’s inclusive culture and values.