Senior Manager - Midlands Market

Lex; Leicester Forest East; On-site; GBP 60,000 - 90,000; Full time

Job summary

Apple is seeking a Senior Manager to lead a store team, including Managers, and to drive performance while fostering an inclusive, high-service culture. You will coach leaders, shape the store’s vision, partner with the Store Leader on business priorities, and resolve complex issues with strategic thinking.

In this role you’ll model Apple values, support recruiting and development, oversee operations across functional areas, and ensure exceptional customer service while protecting assets and

Qualifications

• 3 years of leadership experience in retail, sales or a related field.
• Availability to work nights, weekends and public holidays in the store.
• Proficient in the local language, written and spoken.

Responsibilities

• Lead a team (including Managers), empowering each member to learn, grow and achieve goals.
• Assist with recruiting, training, developing and retaining a diverse, high-performing team.
• Participate in Floor Leadership, interact with team members and customers, and ensure exceptional service.
• Address customer and team member concerns, escalating with leadership when needed.
• Drive store performance by planning and executing the operational strategy of the store.
• Maintain policies, protect assets, and handle confidential information.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Leadership

Retail expertise

Customer service

Communication

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyse and solve complex problems in partnership with Store Leader.

Description

Lead a team (including Managers), empowering each team member to learn, grow and achieve performance and developmental goals.

Assist with recruiting, training, developing and retaining a diverse, high-performing team.

Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.

Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.

Drive business priorities and achieve store performance goals by establishing, planning and executing the operational strategy of assigned functional areas and the entire store.

Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member and financial information.

Perform other tasks as needed.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Be a role model for inclusive leadership behaviours and build, develop and retain diverse teams.

Take action to create a safe, respectful and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in the local language, both written and spoken (sign language supported).
• Have 3 years of leadership experience in retail, sales or a related field.

Preferred Qualifications

• You can:
• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instil trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching and effective feedback.
• Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment.
• Manage work through effective organisation, planning and prioritisation.

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200679847-3184