Operations Expert

Apple Inc.; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Apple Inc. is seeking an Operations Expert for our Retail team. You will drive sales and the customer experience by delivering excellence in operations, inventory accuracy and preservation activities. You will mentor the Operations team to complete tasks accurately and in line with Retail Inventory processes.

The role focuses on completing inventory tasks, fulfilling customer orders, and supporting store operations while upholding Apple’s inclusive culture and values.

Qualifications

• Available to work a schedule based on business needs including nights, weekends and public holidays.
• Lift and carry product to locations within and near the store.
• Experience in retail or sales, or related work experience.
• Proficient in the local language, both written and spoken (sign language supported).

Responsibilities

• Complete inventory receiving, counting, returning and shipping tasks in compliance with Retail Inventory processes and mentor team members.
• Complete product fulfilment tasks and deliver items from Runner requests to customers and team members.
• Support Operations Specialists by sharing knowledge about Retail Inventory processes.
• Promote understanding of inventory performance among store team members and gather inventory data for leadership decisions.
• Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and identify variance trends.
• Perform other tasks as needed, including supporting customer-facing activities.
• Contribute to an inclusive environment by respecting differences and learning.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail experience

Customer service

Communication

Teamwork

Job description

Selection changes the language of the page/content

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy and preservation activities. You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes.

Description

Complete inventory receiving, counting, returning and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so.Complete product fulfilment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.Support Operations Specialists by sharing knowledge about the Retail Inventory processes.Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making.Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.Perform other tasks as needed, including but not limited to supporting customer-facing activities.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and near the store.
• Have experience in retail or sales, or related work experience.
• Be proficient in the local language, both written and spoken (sign language supported).

Preferred Qualifications

• Focus on the customer experience, with an emphasis on serving both the internal and external customer.
• Be a self-starter who is detail-oriented, organised and can work without close supervision.
• Prioritise workload and meet deadlines in a fast-paced environment.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Demonstrate effective problem-solving, analytical and communication skills.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace