Hospitality Assistant

Durrell Wildlife Conservation Trust; Channel Islands; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Durrell Wildlife Conservation Trust invites applications for a Hospitality Assistant at Jersey Zoo. You will provide warm, friendly food and beverage service, support daily hospitality operations, and work within a conservation-focused environment.

Responsibilities include taking orders, processing payments, preparing drinks and meals, promoting menu items, and maintaining high cleanliness and safety standards in a fast-paced setting.

Qualifications

• Strong customer service skills and professional communication with guests and colleagues.
• Ability to learn and discuss menu items, make recommendations, and answer queries.
• Basic food hygiene, health and safety, and safe equipment-handling knowledge (training provided).

Responsabilités

• Deliver high-quality food and beverage service across cafe operations, events, and meals.
• Provide warm, proactive service and respond to guest inquiries and feedback.
• Accurately take orders, process payments, and operate the POS system.
• Prepare and serve food and beverages, including barista-style drinks, per standards.
• Promote menu items and offers to enhance guest experience and sales.
• Maintain cleanliness, food safety, and hygiene across front- and back-of-house areas.
• Complete opening/closing duties, stock checks, and daily tasks.

Connaissances

Customer service

Menu knowledge

Cash handling

Barista-style service

Attention to detail

Teamwork

Outils

POS system

Description du poste

Job Purpose

To provide a warm, friendly, and high-quality food and beverage service that creates a positive and memorable experience for every guest at Jersey Zoo. The Hospitality Assistant supports the smooth daily running of the hospitality operation while working as part of an enthusiastic team in a unique, conservation-focused environment.

Key Responsibilities

• Deliver high-quality food and beverage service across café operations, events, and all meal periods.
• Provide a warm, welcoming, and proactive service, anticipating guest needs and responding positively to enquiries and feedback.
• Accurately take orders, process payments, and operate the POS system.
• Prepare and serve food and beverages, including barista-style drinks, in line with quality, presentation, and recipe standards.
• Promote menu items, offers, and facilities to enhance the guest experience and maximise sales.
• Maintain excellent standards of cleanliness, food safety, and hygiene across front- and back-of-house areas.
• Complete opening and closing duties, stock checks, and daily operational tasks efficiently.

Knowledge, Skill and Ability

• Strong customer service skills with the ability to communicate confidently and professionally with guests and colleagues.
• Ability to learn and discuss menu items, make recommendations, and handle guest queries effectively.
• Basic food hygiene, health and safety, and safe equipment-handling knowledge (training provided where required).
• Competent in handling cash and electronic transactions accurately.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Good organisational skills, including stock rotation, storage, and waste reduction.

Behaviours and Values

• A positive, enthusiastic, and team-focused approach with a flexible attitude to duties and shift patterns.
• Reliable timekeeping, attendance, and a strong sense of personal responsibility.
• Commitment to maintaining high professional standards and following company policies and procedures.
• Willingness to support and train new team members and provide cover when required.
• Acts as a positive ambassador for Durrell, aligning with our values, safety standards, and conservation-focused mission.

Introduction to Durrell

Durrell Wildlife Conservation Trust is an international charity working to save species from extinction. Headquartered in Jersey in the Channel Islands, Durrell focuses on the most threatened species in the most threatened places.

Established by author and conservationist, Gerald Durrell, in 1959, Durrell delivers its conservation mission through our three integrated core areas of operation:

• JERSEY ZOO: A centre of excellence in animal husbandry, research, training and education.
• CONSERVAT ION KNOWLEDGE: Training future conservation practitioners and monitoring and evaluating conservation science which underpins all Durrell activities.
• FIELD PR OGRAMMES: Conservation action where it is needed most.

With a track record of 60 years, Durrell leads some of the world's longest running and most successful species and habitat recovery programmes. The quality of our work is equally as important as how we deliver it. Our values, underpin how we approach our work and the work environment we create.