Operations & Governance Support Officer

Sport + Recreation Alliance; United Kingdom; Remote; GBP 21,000 - 29,000; Full time

Job summary

Table Tennis England is seeking a proactive Support Services Officer to join the Operations team. You will be a central point of contact for staff, members and volunteers, delivering excellent customer service and handling a range of administrative tasks across People, Membership, Rankings and Governance.

The role involves supporting enquiries, maintaining records, and assisting with recruitment processes while ensuring smooth day-to-day operations and service delivery in a collaborative

Qualifications

• Strong customer service skills with a friendly, helpful attitude.
• Experience handling enquiries via phone and email.
• Competent in general admin tasks and records management.

Responsibilities

• Provide support to customers and members by phone and email.
• Coordinate helpdesk responses and escalation procedures.
• Assist People, Membership, Rankings and Governance tasks and records.
• Maintain accuracy of HR and Membership databases.
• Support monthly ranking production and data verification.

Skills

Customer service

Administration

Data entry

Tools

Zendesk

HR systems

Job description

Table Tennis England is seeking a proactive Support Services Officer to join the Operations team. You will be a central point of contact for staff, members and volunteers, delivering excellent customer service and handling a range of administrative tasks across People, Membership, Rankings and Governance.

The role involves supporting enquiries, maintaining records, and assisting with recruitment processes while ensuring smooth day-to-day operations and service delivery in a collaborative