Board and Executive

Sport + Recreation Alliance; United Kingdom; On-site; GBP 21,000 - 29,000; Full time

Job summary

Table Tennis England is seeking a proactive Support Services Officer to join the Operations team. You will be a central point of contact for staff, members and volunteers, delivering excellent customer service and handling a range of administrative tasks across People, Membership, Rankings and Governance.

The role involves supporting enquiries, maintaining records, and assisting with recruitment processes while ensuring smooth day-to-day operations and service delivery in a collaborative

Qualifications

• Strong customer service skills with a friendly, helpful attitude.
• Experience handling enquiries via phone and email.
• Competent in general admin tasks and records management.

Responsibilities

• Provide support to customers and members by phone and email.
• Coordinate helpdesk responses and escalation procedures.
• Assist People, Membership, Rankings and Governance tasks and records.
• Maintain accuracy of HR and Membership databases.
• Support monthly ranking production and data verification.

Skills

Customer service

Administration

Data entry

Tools

Zendesk

HR systems

Job description

Working as part of the Operations team, the Support Services Officer plays a vital role in providing administrative and operational support across the services we provide to our staff and membership base, including Customer Service, People and Governance.

The role acts as a central point of contact for internal and external enquiries, helping to ensure smooth service delivery while supporting key functions across the organisation. This includes providing excellent customer service and undertaking a range of administrative tasks relating to People, Membership, Rankings and Governance.

The Opportunity

This is an exciting opportunity to join Table Tennis England in a varied and rewarding role, providing essential support across Customer Service, People, Rankings and Governance.

Working as part of the Operations team, you will be a key point of contact for members, volunteers and colleagues, helping to deliver excellent service while supporting the smooth day‑to‑day running of the organisation.

This role is ideal for a highly organised and proactive individual looking to make a positive impact in a collaborative environment.

Key Responsibilities

• Provide support and guidance to customers and members with enquiries over the phone and via email.
• Coordinate responses to enquiries received through the helpdesk (Zendesk), ensuring a timely response or escalation to the relevant department.
• Support the People function with general administrative tasks, including organising and maintaining personnel records, assisting with recruitment processes and preparing documentation.
• Maintain the accuracy and quality of information held on Membership and HR databases.
• Oversee the monthly production process for the national rankings, ensuring rankings and associated reports are published promptly and accurately.
• Collect, enter and verify results from UK tournaments and international competitions, maintaining the quality and accuracy of the data.
• Maintain regular contact with the Head of Competitions and Events to discuss ranking matters and ensure alignment across relevant activities.
• Act as the primary point of contact for tournament organisers, providing up‑to‑date ranking information and assisting with membership checks for tournament entrants.
• Proactively follow up on missing tournament results or outstanding payments to ensure ranking data is complete and accurate.
• Act as a point of contact for players with queries relating to their results or rankings, liaising with the Head of Competitions and Events where required.
• Implement player sanctions as directed by the Tournament Approval Panel, maintaining the integrity of the ranking and membership systems.
• Work with other National Table Tennis Associations to manage membership affiliations and maintain collaborative relationships.
• Undertake system testing and quality assurance activities as required, identifying issues and supporting enhancements to ensure the ongoing effectiveness of the national ranking system.
• Provide support and guidance to Table Tennis England members with the registration and annual renewal of memberships.
• Collaborate with the Membership and Systems Manager to enhance the customer service experience and wider organisational support.
• Attend training as required to support ongoing professional development.
• Provide support to the wider organisation and undertake any other duties that may reasonably be required.

Please download the application pack to view the full skills and experience matrix and details of the benefits available.

Applicants must have the right to work in the UK and will be required to undertake an Enhanced DBS check before commencing the role.

Table Tennis England operates under the Disability Confident Scheme.