Operations Executive

TN United Kingdom; Woking; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Executive to join their dynamic Flexforce team in Woking. This hybrid role offers the perfect blend of on-site and remote work, allowing you to engage with exciting brands while contributing to operational excellence. You will play a vital role in streamlining administrative processes, ensuring quality control, and enhancing client communication. If you have a knack for organization and a passion for delivering first-class support, this is the opportunity for you to grow your career in a supportive environment.

Benefits

Parking Provided

Flexible Working Hours

Performance-Related Bonus

Qualifications

• Strong administrative skills to manage booking sheets and activity briefs.
• Ability to analyze data and ensure quality control of reports.

Responsibilities

• Manage activity booking sheets and create POS matrices for deliveries.
• Build scripts in internal software to optimize client outcomes.

Skills

Administrative Skills

Data Analysis

Client Communication

Quality Control

Technical Reporting

Education

Bachelor's Degree

Tools

PowerPoint

Internal Software

Job description

Social network you want to login/join with:

Join Acosta Europe and work with some of the most exciting and globally recognised brands while being rewarded with a role you will genuinely enjoy.

We are seeking an Operations Executive for our Flexforce team to join us on a 'Hybrid' basis at our Head Office in Central Woking (parking is provided, or for train travelers, we are right next to the train station!). This role involves working full-time in the office three days a week, offering a balance between on-site and remote work.

Could you bring the knowledge and creativity that could add value to Flexforce and Acosta Europe? If so, we offer an opportunity for your experience and knowledge to grow as you develop your career in a supportive and dynamic environment.

Acosta Europe's Flexforce team is the UK’s largest dedicated data-driven tactical agency. You will collaborate to achieve operational excellence across all client activities, driving high standards of field performance, insightful reporting, and targeted revenue and profit.

Job Title: Operations Executive

Reporting to: Account Manager

Bonus: Performance-Related Bonus

Main Purpose of the Role

The Operations Executive is central to administrative processes within Flexforce. We are committed to delivering first-class support to our teams and clients, aiming for operational excellence and continuous skill development aligned with client and business needs.

Key Tasks and Responsibilities

Administration

• Manage activity booking sheets according to internal processes.
• Create POS matrices to ensure timely and accurate deliveries.
• Develop activity briefs to clarify objectives and expectations for in-store campaigns.
• Oversee booking sheet templates and weekly activity emails for subcontractors.
• Administer rate cards, travel payments, and completion fees.

Technical

• Build scripts accurately in internal software to optimize client outcomes regarding precision and quality.
• Support inbound queries related to reporting via the internal system.
• Compile photo reports in PowerPoint and download images from the system.

Quality Control

• Review photographic images for relevance, adherence to briefs, and quality standards.
• Identify anomalies in data downloads and escalate as needed.

Client Communication (if applicable)

• Serve as the first point of contact for operational client queries.
• Manage client operational requirements effectively.

Strategic Direction

• Contribute to shaping the strategic direction of the account and business.
• Review and propose process improvements.

Other Requirements

• Minimum of one field visit and one meeting per month.
• Follow company policies and procedures, available on the intranet or via HR.
• Take responsibility for complying with Health & Safety Regulations.

JOIN THE TEAM

Got what it takes? In your application, tell us your personal style—what motivates you and why this opportunity is right for you.