Operations Engagement & Wellbeing Lead

British Council; United Kingdom; On-site; GBP 29,000 - 36,000; Full time

Job summary

The British Council seeks an Operations Engagement Support Manager to coordinate culture, wellbeing, and recognition initiatives across Global Operations. You will act as a link between central strategy and frontline teams to ensure consistent delivery and visibility.

The role emphasizes stakeholder engagement, risk monitoring, data gathering, and leadership support across geographies. A bachelor’s degree and experience in culture/engagement in large org are required; UK location.

Qualifications

• Written and verbal proficiency in English is required.
• Bachelor’s degree or equivalent; fields may include Business, Organisational Psychology, Behavioural Sciences, Human Resources, Change Management or Communications.
• Experience coordinating culture, engagement, or wellbeing programmes in a large, complex organisation.
• Understanding of workforce engagement challenges in a global or multi-site operational context.
• Experience supporting communication and engagement campaigns.
• Strong communication and facilitation skills.
• Ability to coordinate campaigns and initiatives across multiple geographies.
• Skilled in gathering and interpreting feedback to inform action.

Responsibilities

• Coordinate the delivery of culture, wellbeing, and recognition initiatives across Global Operations teams.
• Ensure tools, resources, and communications are available and accessible to all staff.
• Provide operational input into the design of new engagement or wellbeing programmes.
• Act as the day-to-day contact point for managers and staff on engagement and wellbeing activities.
• Build relationships with regional/country managers to tailor delivery approaches to local needs.
• Work closely with HR and Communications to align messages and campaigns.
• Monitor potential risks to workforce morale, engagement, and wellbeing and escalates to the Operations Engagement Lead.
• Ensure initiatives are delivered in line with organisational policies and frameworks.
• Gather and analyse feedback from staff and managers on engagement and wellbeing activities.
• Contribute data and insights to inform the Operations Engagement Lead’s reporting on KPIs.
• Track delivery progress and uptake of initiatives in different regions.
• Provide guidance and support to managers on embedding engagement and wellbeing practices.
• Champion organisational values and behaviours through day-to-day delivery.
• Support networks, forums, and engagement groups that foster inclusion and wellbeing.

Skills

English proficiency

Strong communication

Facilitation skills

Campaign coordination

Cross-geography coordination

Stakeholder engagement

Education

Bachelor's degree or equivalent

Experience in Business/HR/Organisational Psychology

Job description

The British Council seeks an Operations Engagement Support Manager to coordinate culture, wellbeing, and recognition initiatives across Global Operations. You will act as a link between central strategy and frontline teams to ensure consistent delivery and visibility.

The role emphasizes stakeholder engagement, risk monitoring, data gathering, and leadership support across geographies. A bachelor’s degree and experience in culture/engagement in large org are required; UK location.