Global Brand Operations Manager

CAA Club Group; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

CAA Brand Consulting in London seeks a highly organised and proactive Business Operations Manager to support its international Brand Consulting business and drive operational excellence. Reporting to the Head of International Operations, you will implement processes that improve resource planning, financial reporting, cross-office collaboration, and organizational effectiveness across markets.

This role offers the opportunity to shape expansion efforts and contribute to a dynamic, collaborative

Qualifications

• Proven experience in a business operations, operations management, or similar role.
• Experience within an agency, consulting, or client-facing environment is desirable.
• Demonstrated success in developing, implementing, and managing processes across multiple teams, functions, and markets.
• Strong financial acumen, with experience supporting budgeting, forecasting, financial analysis, and performance tracking.
• Excellent organisational, project management, communication, stakeholder management, and administrative skills.
• Proactive and adaptable, with a continuous improvement mindset and a willingness to identify opportunities to enhance operational effectiveness.
• Ability to work collaboratively across diverse teams and manage multiple priorities in a fast-paced environment.

Responsibilities

• Support the implementation and continuous improvement of operational processes across the International Business.
• Drive efficiencies, consistency, and best practices across teams and markets.
• Coordinate operational projects and maintain key process documentation and templates.
• Support account and new business resource planning, capacity tracking and utilisation.
• Support with financial reporting, revenue tracking, quoting, client budgeting, forecasting and work with Finance and IT to provide accurate and timely business performance analysis.
• Facilitate collaboration, information sharing, cross-functional meetings and internal communication across international offices.
• Support training and development initiatives, managing and tracking participation.
• Support operational planning and execution of new market expansion initiatives – assist with local governance, compliance, and business readiness activities.
• Plan and coordinate office social events, team activities, and cultural initiatives to help foster a positive and collaborative environment.

Job description

CAA Brand Consulting in London seeks a highly organised and proactive Business Operations Manager to support its international Brand Consulting business and drive operational excellence. Reporting to the Head of International Operations, you will implement processes that improve resource planning, financial reporting, cross-office collaboration, and organizational effectiveness across markets.

This role offers the opportunity to shape expansion efforts and contribute to a dynamic, collaborative