Operations Engagement Support Manager

British Council; United Kingdom; On-site; GBP 29,000 - 36,000; Full time

Job summary

The British Council seeks an Operations Engagement Support Manager to coordinate culture, wellbeing, and recognition initiatives across Global Operations. You will act as a link between central strategy and frontline teams to ensure consistent delivery and visibility.

The role emphasizes stakeholder engagement, risk monitoring, data gathering, and leadership support across geographies. A bachelor’s degree and experience in culture/engagement in large org are required; UK location.

Qualifications

• Written and verbal proficiency in English is required.
• Bachelor’s degree or equivalent; fields may include Business, Organisational Psychology, Behavioural Sciences, Human Resources, Change Management or Communications.
• Experience coordinating culture, engagement, or wellbeing programmes in a large, complex organisation.
• Understanding of workforce engagement challenges in a global or multi-site operational context.
• Experience supporting communication and engagement campaigns.
• Strong communication and facilitation skills.
• Ability to coordinate campaigns and initiatives across multiple geographies.
• Skilled in gathering and interpreting feedback to inform action.

Responsibilities

• Coordinate the delivery of culture, wellbeing, and recognition initiatives across Global Operations teams.
• Ensure tools, resources, and communications are available and accessible to all staff.
• Provide operational input into the design of new engagement or wellbeing programmes.
• Act as the day-to-day contact point for managers and staff on engagement and wellbeing activities.
• Build relationships with regional/country managers to tailor delivery approaches to local needs.
• Work closely with HR and Communications to align messages and campaigns.
• Monitor potential risks to workforce morale, engagement, and wellbeing and escalates to the Operations Engagement Lead.
• Ensure initiatives are delivered in line with organisational policies and frameworks.
• Gather and analyse feedback from staff and managers on engagement and wellbeing activities.
• Contribute data and insights to inform the Operations Engagement Lead’s reporting on KPIs.
• Track delivery progress and uptake of initiatives in different regions.
• Provide guidance and support to managers on embedding engagement and wellbeing practices.
• Champion organisational values and behaviours through day-to-day delivery.
• Support networks, forums, and engagement groups that foster inclusion and wellbeing.

Skills

English proficiency

Strong communication

Facilitation skills

Campaign coordination

Cross-geography coordination

Stakeholder engagement

Education

Bachelor's degree or equivalent

Experience in Business/HR/Organisational Psychology

Job description

To support the delivery of the Global Operations people and culture agenda by coordinating and implementing culture, wellbeing, and engagement initiatives across the workforce. The role ensures that agreed programmes, frameworks, and campaigns are effectively rolled out to teams, tailored to operational needs, and embedded at all levels of the organisation.

The postholder acts as a key link between the central culture and engagement strategy and frontline operations, ensuring consistency, visibility, and accountability in how Global Operations builds engagement, wellbeing, and recognition for its people.

Main Accountabilities:

Service Delivery

Coordinate the delivery of culture, wellbeing, and recognition initiatives across Global Operations teams.

Ensure tools, resources, and communications are available and accessible to all staff.

Provide operational input into the design of new engagement or wellbeing programmes.

Relationship & Stakeholder Engagement

Act as the day-to-day contact point for managers and staff on engagement and wellbeing activities.

Build relationships with regional/country managers to tailor delivery approaches to local needs.

Work closely with HR and Communications to align messages and campaigns.

Risk, Compliance & Governance

Monitor potential risks to workforce morale, engagement, and wellbeing and escalates to the Operations Engagement Lead.

Ensure initiatives are delivered in line with organisational policies and frameworks.

Analysis & Reporting

Gather and analyse feedback from staff and managers on engagement and wellbeing activities.

Contribute data and insights to inform the Operations Engagement Lead’s reporting on KPIs.

Track delivery progress and uptake of initiatives in different regions.

Leadership & Management

Provide guidance and support to managers on embedding engagement and wellbeing practices.

Champion organisational values and behaviours through day-to-day delivery.

Support networks, forums, and engagement groups that foster inclusion and wellbeing.

About You (essential requirements for the role):

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• Bachelor’s degree or equivalent, or equivalent experience; relevant fields of study may include Business, Organisational Psychology, Behavioural Sciences, Human Resources, Change Management or Communications.
• Experience of coordinating culture, engagement, or wellbeing programmes in a large, complex organisation.
• Understanding of workforce engagement challenges in a global or multi-site operational context.
• Experience of supporting communication and engagement campaigns.
• Strong communication and facilitation skills.
• Ability to coordinate campaigns and initiatives across multiple geographies.
• Skilled in gathering and interpreting feedback to inform action.
• Knowledge of employee engagement, wellbeing, or HR practices.
• Strong organisational skills with ability to manage competing priorities

Desirable requirements for the role

• Knowledge of inclusion, wellbeing, and recognition frameworks

Further Information

• Role: Operations Engagement Support Manager (50355
• Location: United Kingdom
• Pay Band: 7 F
• Contract type: Indefinite Contract
• Gross annual salary: £32,381 (Plus an additional £3,300 per annum London Market Allowance if you are based in the London area only)
• Right to work: Please note that candidates must have the pre-existing legal right to work in the location at the time of application. Mobility/relocation/visa sponsoring support will not be provided.