E+ Programme Support Manager

Uniglobaltechnologies; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

The British Council in London is recruiting an E+ Programme Support Manager on a two-year fixed-term contract with extension potential. The role focuses on developing and improving operational processes to support delivering a major international education and mobility programme.

You will work closely with Programme Delivery, Quality Assurance, Digital, Finance and Compliance teams to ensure consistent, efficient and high-quality programme operations, contributing to the UK Erasmus+ delivery

Qualifications

• Experience leading operational or programme support activities within a complex organisation.
• Experience designing or improving operational processes and documentation.
• Strong stakeholder management across multiple business functions.
• Experience managing competing priorities and delivering against deadlines.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Lead development, implementation and continuous improvement of programme support processes and operational frameworks.
• Develop and maintain standard operating procedures, guidance and delivery documentation.
• Ensure consistent operational delivery across multiple programme teams.
• Identify opportunities to improve operational efficiency and customer experience.
• Analyse operational performance and recommend process improvements.
• Support the implementation of new systems, tools and ways of working.
• Build collaborative relationships across Programme Delivery, Digital, Finance, Quality Assurance and Compliance teams.
• Provide operational advice and support to internal stakeholders.
• Act as an escalation point for complex operational queries.
• Coach and support colleagues in adopting new operational processes.
• Promote a culture of continuous improvement and operational excellence.

Skills

Operational leadership

Process design

Stakeholder management

Prioritisation

Analytical thinking

Communication skills

Job description

United Kingdom — International Student Market

654K inbound students (2024) +0%

1. India 169K

2. China 152K

4. United States 36K

5. Pakistan 31K

14 international branch campuses in United Kingdom

OVERVIEW The British Council is recruiting an E+ Programme Support Manager based in London on a two-year fixed-term contract with the possibility of extension. This hybrid role supports the UK’s return to Erasmus+, following the Department for Education’s announcement that the British Council will become the UK’s National Agency for Erasmus+ from 2027. The position focuses on developing and improving operational processes that support the delivery of a major international education and mobility programme. The role works closely with Programme Delivery, Quality Assurance, Digital, Finance and Compliance teams to ensure consistent, efficient and high-quality programme operations.

Key responsibilities

• Lead the development, implementation and continuous improvement of programme support processes and operational frameworks.
• Develop and maintain standard operating procedures, guidance and delivery documentation.
• Ensure consistent operational delivery across multiple programme teams.
• Identify opportunities to improve operational efficiency and customer experience.
• Analyse operational performance and recommend process improvements.
• Support the implementation of new systems, tools and ways of working.
• Build collaborative relationships across Programme Delivery, Digital, Finance, Quality Assurance and Compliance teams.
• Provide operational advice and support to internal stakeholders.
• Act as an escalation point for complex operational queries.
• Coach and support colleagues in adopting new operational processes.
• Promote a culture of continuous improvement and operational excellence.

Requirements

• Experience leading operational or programme support activities within a complex organisation.
• Experience designing or improving operational processes and documentation.
• Strong stakeholder management skills across multiple business functions.
• Experience managing competing priorities and delivering against deadlines.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Current right to work in the UK.
• Experience supporting grant-funded or public sector programmes. (Desirable)
• Knowledge of Erasmus+ or similar international education programmes. (Desirable)
• Experience of digital transformation or operational improvement initiatives. (Desirable) WHY THIS ROLE MATTERS This role supports the operational foundation of Erasmus+ delivery in the United Kingdom, helping ensure that learners, educators and organisations can access international education and mobility opportunities effectively. Strong operational management is essential for maintaining compliance, improving customer experience and supporting collaboration across multiple programme areas. The position also contributes to the British Council’s broader mission of building international connections through education, culture and collaboration. By strengthening programme systems and processes, the role helps enable scalable and sustainable programme delivery.

Bonus: Application advice

• Highlight examples of operational improvement projects you have led, especially those involving multiple teams or departments.
• Demonstrate experience creating or managing standard operating procedures, process documentation or quality assurance systems.
• Use measurable examples where possible, such as improvements in efficiency, customer service or process consistency.
• Emphasise stakeholder management experience, particularly in complex organisations or cross-functional environments.
• If applicable, include experience related to public sector programmes, grant management or international education initiatives.
• Tailor your application to show how your analytical, organisational and communication skills align with large-scale programme delivery.