Dispatcher

John Menzies; Glasgow; On-site; GBP 21,000 - 32,000; Full time

Job summary

Menzies Aviation is seeking a role in the United Kingdom to coordinate all functions required to ensure the safe, secure, on-time departure of aircraft within scheduled turn-around times in line with the Ground Handling Manual and company policies.

You will deliver exceptional customer service, gather and process data for safe turn-around, perform pre-arrival inspections and related checks, and support disruption management while upholding health, safety and compliance standards.

Qualifications

• Customer and safety focus.
• Clear, confident and honest communication.
• Proof of Right To Work in the UK.
• Criminal Record Check and Airside Security Clearance.
• A full 5 year work/unemployment/education history.

Responsibilities

• Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
• Gather, input and process all data and documentation required for the safe and secure turn‑around, by manual, automated or computerised systems, including weather reporting and notams (if required), LDM,
• Carry out pre-arrival inspections, aircraft and the aircraft footprint area hazard/FOD checks
• Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management, airport authority and/or crew
• Assist with disruption management.

Skills

Customer service

Safety awareness

Clear communication

Right to work in the UK

Criminal record check

Shift readiness

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Co-ordination of all functions required to enable the safe, secure, on time departure of an aircraft within their
scheduled turn‑around times in accordance with the relevant Ground Handling Manual. To be responsible for ensuring the Menzies Aviation (MA) product is delivered consistently in line with service level standards and Menzies policies and procedures.

What you will be doing

• Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure
  customer satisfaction at every step of their journey
  
• Gather, input and process all data and documentation required for the safe and secure turn‑around, by
  manual, automated or computerised systems, including weather reporting and notams (if required), LDM,
  
• Carry out pre-arrival inspections, aircraft and the aircraft footprint area hazard/FOD checks
• Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate
  management, airport authority and/or crew
• Assist with disruption management.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Customer and safety focus
• Clear, confident and honest communication
• Criminal Record Check and Airside Security Clearance
• Proof of Right To Work in the UK
• A full 5 year work/unemployment/education history

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.

We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.

Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.