Operations Director — Launch & Scale Supported Living

Social Care 2 Recruit; London Borough of Southwark; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Commission-based earnings

Senior leadership role with influence

Growth opportunities across the South

Job summary

Social Care 2 Recruit is seeking an experienced Operations Director to lead the setup and expansion of supported living and residential services for adults in the South East. You will drive growth, oversee strategy, and ensure high-quality, person-centred care across launched services.

You will manage CQC registrations, develop operational systems, and build strong management teams while achieving occupancy and profitability targets in a dynamic social care market.

Qualifications

• Proven experience setting up supported living and/or residential adult care services from the ground up.
• Senior operations or leadership experience within adult social care.
• Experience with CQC registration, regulatory compliance and service development.
• Track record launching services, building teams and establishing operational processes.
• Commercial awareness to drive growth, occupancy and profitability.
• Excellent leadership, strategic planning and stakeholder management.
• Understanding of safeguarding, quality assurance and person-centred care.

Responsibilities

• Lead the setup, launch and development of new supported living and residential services for adults.
• Oversee operational strategy, service development and business growth.
• Manage CQC registration processes and ensure services meet regulatory requirements.
• Develop policies, procedures and operational systems to support safe, compliant and effective service delivery.
• Recruit, develop and lead strong management teams.
• Build relationships with local authorities, commissioners and key stakeholders.
• Drive occupancy, referrals, contract opportunities and commercial performance.
• Ensure services deliver high-quality, person-centred care and achieve positive outcomes for the people supported.
• Monitor budgets, financial performance, quality assurance and operational KPIs.
• Identify opportunities for expansion and establish new services across the South East.

Skills

Leadership

Strategic planning

Stakeholder management

Commercial growth

People development

Regulatory compliance

CQC registration

Job description

Social Care 2 Recruit is seeking an experienced Operations Director to lead the setup and expansion of supported living and residential services for adults in the South East. You will drive growth, oversee strategy, and ensure high-quality, person-centred care across launched services.

You will manage CQC registrations, develop operational systems, and build strong management teams while achieving occupancy and profitability targets in a dynamic social care market.