Senior Operations Lead, Supported Living & Care

Independence Support ISL; Leeds; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Health and wellbeing programme

On-site parking

Employee referral programme

Company events

Job summary

Independence Support (ISL) seeks an Operations Manager to lead our supported living services. You will guide registered managers, drive compliance with CQC standards and coordinate service delivery across multiple sites in the UK, enhancing outcomes for people we support.

You will lead on workforce planning, risk management, and continuous improvement while developing partnerships with health and social care professionals and commissioners, ensuring a safe, effective and person-centred service.

Qualifications

• Experience managing supported living services or long-term care provision.
• Ability to lead managers, navigate complex situations and maintain high standards across multiple services.
• Knowledge of safeguarding policies and health and social care legislation.

Responsibilities

• Provide leadership to Registered Managers and Service Managers to deliver safe, effective and person-centred supported living services.
• Ensure quality and regulatory compliance with CQC requirements and safeguarding procedures.
• Oversee risk management, complaints, incidents and safeguarding concerns.
• Plan workforce requirements and deploy staffing to meet people's needs.
• Lead performance reviews, appraisals and HR processes.
• Identify opportunities to improve service quality and operational efficiency.
• Support strategic development, tender opportunities and service expansion.
• Build partnerships with health, social care professionals and commissioners.
• Produce operational reports to support decision-making by senior leadership.
• Deputise for the Director of Operations when required and support ISL's objectives.
• Participate in on-call duties and travel across ISL's areas when needed.

Skills

Leadership

Health & social care knowledge

Regulatory compliance

Communication skills

People management

Strategic thinking

IT literacy

Problem solving

Job description

Independence Support (ISL) seeks an Operations Manager to lead our supported living services. You will guide registered managers, drive compliance with CQC standards and coordinate service delivery across multiple sites in the UK, enhancing outcomes for people we support.

You will lead on workforce planning, risk management, and continuous improvement while developing partnerships with health and social care professionals and commissioners, ensuring a safe, effective and person-centred service.