Operations Director, Therapeutic Children's Homes

Sgscare; England; Hybrid; GBP 70,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonus up to 10%

Car allowance

25 days annual leave + bank holidays

Company pension

Life assurance

Employee discount scheme

Job summary

Sgscare is seeking an experienced Operations Director to support the MD in delivering therapeutic children’s residential care and supported accommodation services in Bournemouth. The role requires senior leadership with a proven track record in regulatory compliance and service improvement.

You will lead multi-service operations, ensure high-quality care, maintain occupancy targets, and drive workforce planning with two Area Managers.

Qualifications

• Minimum Level 5 qualification in Residential Childcare.
• Extensive experience managing complex social care / looked after children’s services.
• Strong knowledge of Children’s Homes Regulations, safeguarding legislation, and wider regulatory frameworks.
• Understanding of Supported Accommodation legislation (highly desirable).
• Experience leading trauma-informed services alongside clinical professionals, therapists, and psychologists.
• Strong leadership, coaching, and team development experience.
• Experience managing budgets, rotas, occupancy, recruitment, and operational performance.
• Excellent written and verbal communication skills.
• Strong decision-making capability and solution-focused leadership.
• Full UK driving licence.

Responsibilities

• Overseeing the effective operation of all services.
• Leading, coaching, and developing two Area Managers.
• Acting as Responsible Individual for four children’s homes.
• Acting as Nominated Individual for six Supported Accommodation services.
• Driving regulatory compliance and striving for Good / Outstanding inspection outcomes.
• Maintaining occupancy levels above 90%.
• Leading workforce planning, recruitment, induction, and reducing agency reliance.
• Supporting trauma-informed practice alongside clinical teams.
• Managing budgets, rotas, and operational performance.
• Leading safeguarding oversight and multi‑agency collaboration.
• Building strong commissioner and stakeholder relationships.
• Chairing meetings, reviews, and driving continuous improvement initiatives.

Education

Level 5 Residential Childcare

Senior leadership

Regulatory oversight

Trauma-informed practice

Budgeting & operations

Stakeholder relationships

Communication skills

Decision making

Driving licence

Job description

Sgscare is seeking an experienced Operations Director to support the MD in delivering therapeutic children’s residential care and supported accommodation services in Bournemouth. The role requires senior leadership with a proven track record in regulatory compliance and service improvement.

You will lead multi-service operations, ensure high-quality care, maintain occupancy targets, and drive workforce planning with two Area Managers.