Operations Director

Practice Plus Group; West Midlands; Remote; GBP 90,000 - 120,000; Full time

Job summary

Practice Plus Group is seeking an Operations Director for the Health in Justice service, covering the Midlands with home-based work and travel to sites. The role is full-time (37.5 hours per week) and sits on the senior leadership team driving strategy, service improvement and financial performance across 20 prisons.

You will lead multi-site operations, develop business cases, optimise income, and ensure high standards of patient safety, experience and quality in line with NHS governance.

Qualifications

• Significant senior-level operational management experience.
• Criminal justice and/or healthcare management experience.
• Managing large, complex, multi-site operations.
• Leading diverse, multidisciplinary teams.
• Strong budget/P&L responsibility, with evidence of delivering against financial targets.
• Service development and improvement, including introducing new services or processes.
• Contract management and negotiation, with the commercial awareness to understand complex contracts.
• Experience of optimising income streams.
• Strong understanding of clinical governance and the NHS.
• Degree, professional or management qualification and/or clinical qualification and/or professional registration, such as NMC, HCPC or GPhC.

Responsibilities

• Provide overall leadership across the 20-prison portfolio.
• Contribute to the wider strategic direction of Health in Justice.
• Lead service and cost improvement initiatives and maintain effective communication across services.
• Build strong relationships with commissioners, prison leadership and subcontractors.
• Develop business cases for new services and equipment.
• Identify opportunities to optimise income and implement new technology and innovations.
• Develop the annual directorate business plan with the leadership team.
• Monitor performance against contracts and take corrective action where services are under or over-performing.
• Improve capacity planning and identify opportunities for service development.
• Take overall accountability for directorate budgets and financial performance.
• Deliver financial targets, including EBITDA.
• Ensure staffing rotas and resources are aligned with operational demand
• Monitor areas such as waiting times and cancelled escorts/bedwatches.
• Motivate, develop and retain staff across the directorate.
• Develop workforce plans and ensure effective appraisal, training and development arrangements.
• Contribute to disciplinary/grievance hearings and recruitment panels when required.
• Work with clinical leaders to maintain an appropriately trained and structured workforce.
• Ensure patient safety, experience and quality are central to service delivery.
• Maintain compliance with CQC requirements.

Skills

Senior-level ops management

Healthcare/Criminal justice management

Budget / P&L management

Contract management

Leadership of multi-site teams

Commercial awareness

Clinical governance understanding

Education

Degree or professional qualification

NMC/HCPC/GPhC registration

Job description

+ MAKE A DIFFERENCE TO EVERY LIFEWe have an exciting opportunity for an Operations Director to join the Health in Justice service at Practice Plus Group.

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for an Operations Director to join the Health in Justice service at Practice Plus Group.

You will work across the Midlands Directorate in this home based role, with travel to sites across the directorate as required. This position is full time working 37.5 hours per week.

This role is a rare chance to be part of a senior leadership team within a niche sector for a forward thinking and growing service line. Over the last eleven years our Health in Justice service line has grown from a portfolio 12 prisons to our current 68 services. With a strong business development pipeline over the next 12 – 24 months, and ambitious diversification plans to support our future growth this could also offer further development opportunities for the right individual.

We are recognised as a leading outsourced NHS provider within the UK and we want to be known as providing the ‘best in class’ patient care within the criminal justice sector.

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

What you'll be doing

As an Operations Director your responsibilities will vary. You will:

• Provide overall leadership across the 20-prison portfolio.
• Contribute to the wider strategic direction of Health in Justice.
• Lead service and cost improvement initiatives and maintain effective communication across services.
• Build strong relationships with commissioners, prison leadership and subcontractors.
• Develop business cases for new services and equipment.
• Identify opportunities to optimise income and implement new technology and innovations.
• Develop the annual directorate business plan with the leadership team.
• Monitor performance against contracts and take corrective action where services are under or over-performing.
• Improve capacity planning and identify opportunities for service development
• Take overall accountability for directorate budgets and financial performance.
• Deliver financial targets, including EBITDA.
• Ensure staffing rotas and resources are aligned with operational demand
• Monitor areas such as waiting times and cancelled escorts/bedwatches.
• Motivate, develop and retain staff across the directorate.
• Develop workforce plans and ensure effective appraisal, training and development arrangements.
• Contribute to disciplinary/grievance hearings and recruitment panels when required.
• Work with clinical leaders to maintain an appropriately trained and structured workforce.
• Ensure patient safety, experience and quality are central to service delivery.
• Maintain compliance with CQC requirements.

What we’ll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 60 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as they would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Qualifications, skills and experience required:

• Significant senior-level operational management experience.
• Criminal justice and/or healthcare management experience.
• Managing large, complex, multi-site operations.
• Leading diverse, multidisciplinary teams.
• Strong budget/P&L responsibility, with evidence of delivering against financial targets.
• Service development and improvement, including introducing new services or processes.
• Contract management and negotiation, with the commercial awareness to understand complex contracts.
• Experience of optimising income streams.
• Strong understanding of clinical governance and the NHS.
• Degree, professional or management qualification and/or clinical qualification and/or professional registration, such as NMC, HCPC or GPhC.