Operations Director

Chase Taylor Recruitment Ltd; Watford; On-site; GBP 120,000 - 180,000; Full time

Job summary

Chase Taylor Recruitment is supporting an established aluminium windows and doors business in Watford to recruit an experienced Operations Director. The role focuses on taking day-to-day operational responsibility, driving growth, and enhancing internal processes to support the next growth phase.

The successful candidate will oversee multiple departments, monitor KPIs, and work closely with sales to improve customer service and profitability.

Qualifications

• Senior operational or management experience in the window/door industry.

Responsibilities

• Oversee day-to-day operations across all departments.
• Develop and implement operational strategies to grow turnover.
• Monitor KPIs and drive performance improvements.
• Oversee estimating and order processing to ensure accuracy and timeliness.
• Review processes to boost productivity and reduce inefficiencies.
• Collaborate with sales to enhance customer service and sales opportunities.
• Manage costs, margins and profitability to support commercial aims.
• Ensure strong communication between sales, estimating, order processing, purchasing, production and delivery functions.

Skills

Leadership

KPI management

Process improvement

Cross-functional leadership

Windows & doors knowledge

Job description

Operations Director – Aluminium Windows & Doors

Location: Watford, Hertfordshire
Industry: Aluminium Windows & Doors | Domestic Supply Only

The Opportunity

Chase Taylor Recruitment is working on behalf of an established business within the aluminium window and door industry to recruit an experienced Operations Director.

This is an exciting opportunity for a commercially minded and hands‑on leader to take responsibility for the day-to-day operations of a domestic aluminium windows and doors supply-only business. The company is looking to increase turnover, improve operational efficiency and strengthen its internal processes to support its next stage of growth.

The successful candidate will play a key role in driving business performance, overseeing internal departments and ensuring the company operates as efficiently and profitably as possible.

Key Responsibilities

• Oversee the day-to-day operations of the business, ensuring all departments work efficiently and effectively.
• Develop and implement operational strategies to support business growth and increase turnover.
• Monitor and manage KPIs across the business, identifying areas for improvement and driving performance.
• Oversee the estimating and order processing teams, ensuring quotations and orders are handled accurately and within agreed timescales.
• Review existing processes and procedures, implementing improvements to increase productivity and reduce inefficiencies.
• Work closely with the sales team to support business development, improve customer service and maximise sales opportunities.
• Monitor operational costs, margins and profitability, ensuring the business operates commercially.
• Ensure effective communication between sales, estimating, order processing, purchasing, production and delivery functions.
• Identify bottlenecks within the business and introduce solutions to improve workflow and turnaround times.
• Lead, motivate and develop internal teams, setting clear expectations and ensuring accountability.
• Use management information and performance reporting to make informed business decisions.
• Maintain high standards of quality, accuracy and customer satisfaction across all operations.
• Support the business in achieving its long‑term growth plans through continuous improvement and effective operational management.

The Ideal Candidate

• Proven experience in a senior operational or management role within the window and door industry.
• Strong knowledge of aluminium windows and doors, ideally within a domestic supply‑only business.
• Experience overseeing multiple departments, including estimating and order processing.
• A strong understanding of KPIs, operational performance and business improvement.
• A commercially focused approach, with the ability to identify opportunities to increase turnover and improve profitability.
• Experience implementing new processes and improving operational efficiency.
• Strong leadership skills, with the ability to motivate teams and drive performance.
• Excellent organisational, communication and problem‑solving skills.
• A proactive and hands‑on approach, with the confidence to challenge existing processes and introduce positive change.

The Opportunity for You

This role would suit an ambitious Operations Director or an experienced senior operations professional looking to take ownership of a business's operational performance and play a key part in its future growth.

The successful candidate will have the opportunity to make a genuine impact, improve how the business operates and help drive the company towards its turnover and profitability targets.