Office Manager

Chase Taylor Recruitment Ltd; Essex; On-site; GBP 28,000 - 38,000; Full time

Job summary

Chase Taylor Recruitment Ltd on behalf of a well-established aluminium fenestration manufacturer is seeking an experienced Office Manager to oversee day-to-day office operations across multiple product divisions. The role emphasizes customer service, technical support, and administrative functions while driving accountability and efficiency.

The successful candidate will work closely with senior leadership to deliver service excellence, uphold high standards, and support ongoing performance

Qualifications

• Previous fenestration industry experience is essential.

Responsibilities

• Oversee daily office operations across multiple product areas and ensure smooth workflow.
• Maintain performance visibility through dashboards and reporting tools.
• Act as escalation point for complex operational issues with root cause analysis.
• Lead and develop the office and customer/technical support team.
• Monitor KPIs and SLAs and drive continuous service improvements.
• Support implementation of new systems, tools and processes.
• Promote a customer-first culture and maintain clear internal communications.
• Represent the office in leadership meetings and collaborate with cross-functional teams.
• Maintain accurate reporting on key operational metrics and ongoing improvements.

Skills

Fenestration experience

Job description

Previous experience within the window and door (fenestration) industry is essential for this position. Candidates without relevant fenestration experience will not be considered, as a strong understanding of window and door products, processes and industry requirements is required for the role.

Job Title: Office Manager

Reports To: General Manager

Business Area: Sales Office

Location: Witham

Role Purpose

Chase Taylor are working on behalf of a well-established aluminium fenestration manufacturer seeking an experienced Office Manager to oversee and coordinate day-to-day office operations across multiple product divisions. The role is central to ensuring smooth operational performance across customer service, technical support, and administrative functions, while driving a strong culture of accountability, efficiency, and continuous improvement.

The Office Manager will work closely with senior leadership and cross-functional teams to ensure service excellence, maintain high operational standards, and support the wider business in delivering consistent customer satisfaction and ongoing performance improvement.

Key Responsibilities

Operational Management

• Oversee daily customer service and administrative operations across multiple product areas
• Maintain performance visibility through dashboards, reporting tools, and structured follow-up actions
• Act as escalation point for complex operational and customer issues, ensuring timely resolution and root cause analysis
• Ensure efficient workflow across all office-based processes and support functions

Leadership & People Development

• Lead, manage, and develop the office and customer/technical support team
• Conduct regular one-to-ones, coaching sessions, and performance reviews
• Build a high-performance culture focused on accountability, teamwork, and continuous improvement
• Support recruitment, onboarding, and induction of new team members

Service Level Delivery

• Monitor KPIs and SLAs, taking proactive action where performance is at risk
• Use data and customer feedback to identify and implement service improvements
• Deliver regular team briefings to communicate priorities, progress, and expectations

Systems & Process Improvement

• Support implementation of new systems, tools, and operational processes
• Identify inefficiencies and collaborate with relevant teams to improve workflows
• Lead or support root cause analysis investigations and ensure corrective actions are embedded
• Drive continuous improvement initiatives using Lean principles

Customer Experience & Communication

• Promote a strong customer-first culture across the team
• Review customer communications to ensure clarity, consistency, and professionalism
• Capture and share customer and installer feedback to support wider business improvements

Stakeholder & Cross-Functional Collaboration

• Represent the office function in operational and leadership meetings
• Work closely with operations, production, sales, and business systems teams
• Maintain strong internal relationships through effective communication and follow-through

Performance Reporting & Continuous Improvement

• Maintain accurate reporting on key operational and service metrics
• Analyse trends to identify risks, inefficiencies, and improvement opportunities
• Lead or support continuous improvement projects to enhance performance

Health, Safety & Compliance

• Ensure office operations comply with Health & Safety standards and company policies
• Maintain accurate compliance records, training logs, and documentationPromote a safe and compliant working environment across the team