Customer Experience & Operations Specialist

TIP Group; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

£1,000 employee referral bonus

Private Healthcare for You & Your L❤️

Job summary

TIP Group in Manchester is seeking a Customer Service Specialist to join our team, delivering exceptional service and supporting a fast-paced environment.

You'll handle customer inquiries, manage orders, and collaborate with a hands-on team to keep operations moving while upholding cost control and compliance. The role suits someone with a proactive mindset and strong communication skills.

Qualifications

• Excellent customer care and clear communication over the phone.
• Proactive with a strong sense of ownership in daily tasks.
• Positive attitude and ability to work with humor in a busy team.

Responsibilities

• Execute planned margins and manage work orders, maintenance history, and approvals while controlling costs.
• Collaborate with a hands-on team to share input and keep operations moving.
• Manage vendor pricing, warranties, trailer reservations, tyre management, rebill processes, and data reporting.

Skills

Customer care

Proactive mindset

Humour

Job description

TIP Group in Manchester is seeking a Customer Service Specialist to join our team, delivering exceptional service and supporting a fast-paced environment.

You'll handle customer inquiries, manage orders, and collaborate with a hands-on team to keep operations moving while upholding cost control and compliance. The role suits someone with a proactive mindset and strong communication skills.