Operations Specialist

Tiger Recruitment; City Of London; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Tiger Recruitment is seeking an Operations Specialist in London with a focus on customer service and daily operating support. The role involves handling inquiries, assisting onboarding, and maintaining accurate records in a fast-paced, hybrid environment.

The ideal candidate will have customer service or operations experience, strong communication, and excellent organizational skills. Training and ongoing support are provided to help you excel in a regulated setting.

Qualifications

• Customer service or operations experience required.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Empathetic, proactive and solutions focused.
• Comfortable working in a fast-paced environment.
• Confident using systems and learning new technology.
• Experience within a regulated environment is advantageous.

Responsibilities

• Manage customer queries across phone, email and chat.
• Support onboarding and daily operations.
• Resolve issues and maintain accurate records.
• Carry out routine checks and administrative processes.
• Work with internal teams to improve processes and customer experience.

Skills

Customer service

Operations experience

Communication skills

Organised

Attention to detail

Empathy

Problem solving

Job description

Operations Specialist

Up to £32,500

London, UK

Permanent - Hybrid Working

We are looking for a customer-focused Operations Specialist to join a growing business in a varied role covering customer service and operational support.

What you'll do:

• Manage customer queries across phone, email and chat.
• Support onboarding and daily operations.
• Resolve issues and maintain accurate records.
• Carry out routine checks and administrative processes.
• Work with internal teams to improve processes and customer experience.

Who you are:

• Previous customer service or operations experience.
• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Empathetic, proactive and solutions focused.
• Comfortable working in a fast-paced environment.
• Confident using systems and learning new technology.
• Experience within a regulated environment is advantageous.

REF: MB214425

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