Office Administrator

Anglian; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension

Birthday day off

Volunteer time off

Health & wellbeing benefits

Employee purchase scheme

Retail discounts

Salary sacrifice benefits

Financial well-being resources

Employee recognition

Job summary

Anglian Home Improvements is seeking an Office Administrator to join our thriving team at the local depot, ensuring seamless coordination and outstanding customer service. You will support installation teams and customers, manage schedules, keep accurate records, and resolve issues promptly to keep projects on track.

This role requires strong communication, organisation, and MS Office skills, with CRM experience seen as an advantage; eligible to work in the UK.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Familiarity with CRM software is advantageous.

Responsibilities

• Be the main contact point for customers, delivering prompt service.
• Coordinate installation teams, trades and customers for smooth projects.
• Monitor appointment schedules and installation plans to meet deadlines.
• Maintain accurate records of installation project details.
• Resolve operational issues to minimise disruptions.
• Process purchase orders and reconcile invoices.

Skills

Communication

Organization

Multitasking

MS Office

CRM familiarity

Tools

MS Office

CRM software

Job description

We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. You will be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

Key Responsibilities:

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

Key Skills:

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is advantageous.

Benefit Package:

• Competitive salary
• Pension
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits - enjoy perks such aspension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding