Operations & Customer Coordination Specialist

Cambridge Fire Research; Pampisford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

23 days annual leave

Contributory pension scheme

Ongoing professional development and培训

Job summary

Cambridge Fire Research is seeking a Business Operations Coordinator to join our Pampisford team. This role coordinates customer inquiries, organises laboratory bookings and maintains the testing schedule, ensuring smooth collaboration with the technical team.

You will handle routine commercial administration and coordinate people, information and resources to keep work moving. It requires practical judgement, strong communication and on-site presence in a hands-on environment.

Qualifications

• Excellent organisational and prioritisation skills with attention to detail.
• Confident, professional communication by telephone and email.
• Ability to coordinate schedules, information, actions and deadlines across multiple people.
• Good judgement on when to escalate issues.
• Strong record-keeping and experience with Microsoft 365 applications.
• Clear written English and practical numeracy.

Responsibilities

• Coordinate the hub between customers and the technical team, taking ownership of enquiries and communication.
• Organise laboratory bookings and maintain the testing and activity schedule.
• Support routine commercial administration and coordinate information, people and resources to keep work moving.
• Follow up with colleagues and manage changing priorities to ensure smooth hand-offs and on-time delivery.

Skills

Strong organisation

Customer communication

Scheduling coordination

Attention to detail

Practical numeracy

Education

Level 3 qualification in business administration or related subject

Tools

Microsoft 365

Outlook

Excel

Job description

Cambridge Fire Research is seeking a Business Operations Coordinator to join our Pampisford team. This role coordinates customer inquiries, organises laboratory bookings and maintains the testing schedule, ensuring smooth collaboration with the technical team.

You will handle routine commercial administration and coordinate people, information and resources to keep work moving. It requires practical judgement, strong communication and on-site presence in a hands-on environment.