Operations Coordinator(OOH)

CitySprint; Letchworth; On-site; Full time

Job summary

Une grande entreprise de logistique cherche un Operations Coordinator basé à Letchworth. Vous serez responsable de la coordination des activités opérationnelles pour garantir un excellent service client. Ce poste exige une approche proactive et une bonne écoute des besoins de l'équipe et des clients. La rémunération est de £18.31 de l'heure et offre des avantages attractifs.

Benefits

Jours de congé impressionnants

Jour de congé supplémentaire pour votre anniversaire

Indemnité en cas de décès

Congés de maternité et de paternité améliorés

Programmes de santé et bien-être

Prêts d'abonnement sans intérêts après un an

Qualifications

• Expérience en gestion de dispatching ou allocation de véhicules.
• Capacité à gérer les besoins des clients et fournisseurs rapidement.
• Autonome avec une bonne gestion du temps et de l'organisation.

Responsibilities

• Répondre rapidement aux appels et gérer les requêtes opérationnelles.
• Organiser les collectes, les itinéraires et les livraisons.
• Assurer une communication efficace avec les clients et les équipes internes.

Skills

Organisation

Service client

Logistique

Communication

Écoute active

Job description

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Operations Coordinator (OOH), Letchworth Garden City

Client: CitySprint

Location: Letchworth

Job Category: Other

EU work permit required: Yes

Job Reference: 82cb37177699

Job Views: 27

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Operations Coordinator | Out of Hours | Permanent

Salary: £18.31 per hour plus bank holidays

Location: Letchworth

Hours: Saturday & Sunday shifts between 08:00 and 18:00, 18 hours a week including all bank holidays

Benefits and Perks:

• Impressive holiday allowance that increases with your years of service
• Additional day off for your birthday
• Death in Service allowance
• Enhanced Maternity and Paternity leave
• Complimentary day of annual leave for family milestones
• Access to health and wellness programs
• Discounts and rewards through 'Medicash Perks at Work'
• Bike to work scheme
• Interest-free season ticket loans after one year of service

CitySprint aims to become the UK's leading courier service provider, currently dominating the same-day service market. We invest in our people, services, and customer experience to stay ahead.

We seek a dedicated Operations Coordinator to support our growth and improve our operations daily.

This is where you come in!

We are looking for a Logistics Coordinator who enjoys coordinating team activities to ensure efficient operations, excellent customer service, and building strong relationships with staff and clients.

Main responsibilities include:

• Answering phone lines promptly and professionally
• Arranging collections, transit routes, and deliveries
• Tracking events for bookings and consignments
• Coordinating with Operations and Imports departments to meet SLA transit times
• Providing updates to customers on exceptions or issues
• Requesting and entering PODs from agents
• Reporting discrepancies to managers
• Providing quotes to customers
• Monitoring emails for the Service Centre
• Working with suppliers to deliver high-quality customer experience

Ideal candidate qualities:

• Experience supporting dispatching or vehicle allocation
• Respectful treatment of colleagues and clients
• Prompt response to customer and supplier needs
• Ensuring timely collection and delivery of jobs
• Effective handling of operational queries
• Proactive suggestions for service improvements
• Good listening skills and empathy
• Self-motivated with minimal supervision

The successful candidate will undergo a DBS check as part of the recruitment process. Conditional offers are subject to a satisfactory DBS check.

If you are interested in this Operations Coordinator role, we look forward to hearing from you!

We do not require agency assistance for this vacancy – thank you.