Operations Coordinator | Guildford

Knight Frank; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an Operations Coordinator in Guildford, where you will support the Sales Team and deliver exceptional customer service. The role requires attention to detail and the ability to thrive in a fast-paced environment. You will collaborate with various departments, manage property listings, and implement customer experience initiatives while enjoying a competitive salary package.

Qualifications

• 2 years+ experience in operations, administration, or secretarial role.
• Excellent standard of English grammar and spelling.

Responsibilities

• Provide exceptional internal and external customer experiences.
• Assist in handling incoming calls promptly and professionally.
• Manage property listings and ensure compliance with regulations.

Skills

Attention to detail

Customer service

Collaboration

Tools

Microsoft Office

Job description

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Who Are We

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

Who Are We

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank is looking to hire an Operations Coordinator to assist the Sales Team in their Guildford office.

Role

The Operations Coordinator will deliver exceptional customer service and provide crucial support in the sales administration. The ideal candidate will have strong attention to detail and will thrive in a cooperative environment. They will remain calm under pressure whilst consistently delivering diligent and efficient support.

Responsibilities

• Provide exceptional internal and external customer experiences in all interactions.
• Assist in handling incoming calls promptly and professionally.
• Maintain organization and cleanliness of the office and reception area.
• Support Department Head in implementing Customer Experience initiatives.
• Drive improvements in net promoter scores through customer journey enhancements.
• Refer clients to various KF services including Commercial and Global network offerings.
• Collaborate with Operations teams to support Office Head and departments within the region.
• Manage property listings by creating activity records, ordering title checks, registering instructions, and preparing correspondence.
• Implement best practices, manage CDD processes, ensure compliance, and maintain organized files.
• Handle accounts including generating accurate sales invoices and reconciling figures monthly.
• Prepare reports for meetings and ad hoc requirements, troubleshoot system processes, and conduct monthly performance monitoring.
• Mentor new team members and demonstrate proficiency in KF systems and dictation.
• Execute local marketing activities such as creating mailers, brochures, and window cards, updating listings, and ensuring GDPR compliance.
• Ensure adherence to HSE and Information Security regulations, including ISO standards and GDPR policies.
• Manage departmental accounts, monitor management reporting, maintain performance records, and assist with expense submissions.
  
  

Key Experience Required

• 2 years+ experience in a similar operations, administration, or secretarial role (preferred).
• Proficient with Microsoft office packages.
• Excellent standard of English grammar and spelling.
  
  

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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