Homecharge Operations Coordinator (FTC)

Pod Point, Ltd.; London; Hybrid; GBP 27,000; Full time

Job summary

A leading company in electric vehicle charging is seeking a Homecharge Operations Coordinator. The role involves overseeing chargepoint installations, managing customer relations, and ensuring project efficiency while offering a flexible working environment with numerous perks.

Benefits

Access to 'UnMind' wellbeing platform

Flexible hybrid working model

Work abroad for up to 20 days per year

Salary Sacrifice EV Scheme

Family & friend discount scheme

25 days holiday plus Bank Holidays

Generous parental and family leave

Pension scheme with 4.5% matched contribution

Eyecare scheme

Life insurance covering up to 4x salary

Virtual GP provided by HealthHero

Employee Assistance Program

Free Mortgage Advice

Discounted Gym Memberships

Cycle2Work Scheme

Qualifications

• Experience handling multiple projects simultaneously.
• Ability to remain calm under pressure and make quick decisions.
• Comfortable dealing with numbers and data.

Responsibilities

• Planning and scheduling multiple Domestic chargepoint installations.
• Monitoring lead times and ensuring customer satisfaction.
• Managing phone lines for Domestic Operations enquiries.

Skills

Project Management

Problem Solving

Customer Relations

Technical Understanding

Data Management

Job description

Homecharge Operations Coordinator (FTC)

Department: Operations

Employment Type: Fixed Term - Full Time

Location: Remote - UK

Reporting To: Home Operations Manager

Compensation: £27,000 / year

Description

Salary: up to 27k per annum | 6 month fixed-term contract

Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable.

Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we’ve earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?'

With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe.

Our Ways of Working

We’re all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. This team is currently spread out across the UK, therefore, operate mainly from home.

However, if required - our office address is 222 Gray's Inn Road, London, WC1X 8HB.

Join the EVolution:

The Homecharge Operations Coordinator role sits within the heart of our Central Operations who focus on installing and maintaining chargepoints throughout the UK. On top of being hyper organised, a great communicator and an excellent problem solver you’ll be responsible for:

You’ll also be responsible for:

• Planning & scheduling multiple Domestic chargepoint installations within a set region at the same time
• Monitoring lead times whilst maintaining customer satisfaction
• Quoting for any additional works which may fall outside of our ‘standard installation’ package
• Managing the phone lines for any Domestic Operations enquiries
• Building and maintaining strong relationships with the Pod Point Field Team, ensuring installations within your region are maximised and travel times minimised

Electrify us with your skills:
We think the role would be best suited to somebody who has previous experience balancing and prioritising multiple projects at the same time as well as someone who is:

• Able to remain calm under pressure and make super quick decisions to solve any problems that may arise
• Technically minded and able to pick up electrical jargon and systems easily
• Great at building relationships with customers and internal stakeholders
• Comfortable working with numbers and data

Perks that spark joy:

• Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
• Flexible hybrid working model
• Work abroad for up to 20 days per year
• Salary Sacrifice EV Scheme and free Pod Point
• Family & friend discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Scheme

Important Information:

You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.