Operations Coordinator

NVC Security Ltd; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Four-on, four-off days

Full training

Lifestyle discounts

Gym membership discount

24/7 GP access

24/7 counselling and legal support

Access to wages before payday

Shift schedules app access

Job summary

NVC Security Ltd in Derby is seeking a security professional to support officers, build client relationships and help keep daily operations running smoothly. The role combines office work, site visits and frontline duties, with full training to develop broader responsibilities.

You will work a 06:00–18:00 four-on, four-off rota, with weekends/bank holidays as scheduled. A valid SIA licence, strong organisational skills and good English are essential; prior security experience is helpful but not

Qualifications

• Valid SIA Door Supervisor or Security Guard licence required.
• Clear written and spoken English for reports and communication.
• Strong organisational skills with the ability to prioritise changes.

Responsibilities

• Coordinate staffing and rotas, monitor attendance and cover changes.
• Conduct site visits and welfare checks, and support officers.
• Maintain customer relationships with feedback and issue resolution.
• Undertake frontline security shifts and provide operational coverage.
• Keep accurate incident logs, reports and handovers.

Skills

SIA Licence

Organisational skills

English proficiency

Independent & team

Job description

Derby
Day shifts: 06:00–18:00 | Four days on, four days off

Use your security experience in a varied role supporting officers, building customer relationships and helping keep daily operations running smoothly.

This could suit a security officer ready to take on broader responsibilities, or a supervisor who enjoys organising people and solving problems. Previous operations coordinator experience is helpful, but isn’t essential—we provide full training.

You’ll combine office work, site visits and frontline security duties, giving you the opportunity to stay involved on the ground while developing your operational experience.

What we offer

• Four-on, four-off day shifts, giving you a regular working pattern.
• Full training to help you become confident in the role.
• Lifestyle discounts covering shopping, leisure, holidays, days out, motoring and more.
• Discounted gym membership.
• 24/7 GP access, including video consultations and a private prescription service.
• 24/7 counselling and legal support.
• Access to up to 50% of earned wages before payday.
• Easy access to shift schedules, communications and payslips through our employee software.

What you’ll do

Your work will help our officers feel supported, our customers stay informed and our services run reliably.

• Coordinate staffing and shift cover: monitor attendance, help maintain rotas and arrange cover when requirements change.
• Support our officers: carry out site visits and welfare checks, making sure teams have the information, equipment and support they need.
• Maintain customer relationships: complete service checks, listen to feedback and follow up concerns through to resolution.
• Work frontline security shifts: undertake planned duties and provide operational cover, setting a professional example.
• Keep accurate records: complete reports, incident logs, operational records and clear handovers, alongside emails and telephone enquiries.
• Help resolve operational issues: respond calmly to changing priorities and report incidents, safety concerns or service problems.

What you’ll bring

You’ll need:

• A valid SIA Door Supervisor or Security Guard licence.
• Strong organisational skills and the ability to prioritise when plans change.
• Clear written and spoken English for reports, handovers and customer communication.
• A professional, helpful approach, with the confidence to work independently and as part of a team.
• A checkable work or education history covering the previous five years.
• Three years’ security experience is preferred, but isn’t essential. Experience supervising officers, planning rotas or supporting several sites would be an advantage. Familiarity with email, spreadsheets, smartphones and reporting systems would also be useful.

You’ll work 06:00–18:00 on a four-on, four-off rota, including weekends and bank holidays when they fall within your scheduled working days. The role includes office duties, site visits and frontline security shifts.

About NVC Security

We’re a Derby-based security company providing services across the East Midlands, from site security and patrols to events and festivals. We are an SIA Approved Contractor and hold ACS Pacesetter status.

We welcome applicants from all backgrounds and value professionalism, reliability and integrity.