Operations Coordinator: Booking & Customer Support (Maternity Cover)

Thrive Approach; Exeter; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Health Cash Plan

Life insurance

Company pension

Flexible benefits

Learning & development

Volunteer days

Job summary

Thrive in Exeter is seeking an organised Operations Coordinator (Maternity Cover) to ensure a smooth customer journey from booking to completion. You will manage course scheduling, liaise with the Sales team and coordinate internal systems to uphold high standards of service.

The role emphasizes multitasking, accuracy and proactive process improvement within a hybrid Exeter office environment. Familiarity with education/training ops is advantageous.

Qualifications

• Experience in operations, administration, coordination or customer support.
• Excellent customer service and communication skills, both written and verbal.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Exceptional attention to detail and a commitment to accuracy.
• Confidence using a range of systems and technology platforms.
• Proactive approach to improve processes and ways of working.
• Strong relationship-building skills and ability to work with stakeholders across the business.
• Experience in education, training, learning and development or customer-focused operational environments is advantageous.

Responsibilities

• Provide administrative and booking support to our Regional Sales Team.
• Act as the first point of contact for booking and operational enquiries via phone and email.
• Ensure customers receive a positive and seamless experience from booking through to course completion.
• Schedule courses, open them for booking and monitor delegate numbers and fill rates.
• Enroll delegates onto internal systems and ensure appropriate access.
• Support learner engagement by following up with delegates and encouraging attendance.
• Award CPD points following successful completion of courses.
• Monitor ticketing systems and respond promptly to customer and operational queries.
• Collaborate with internal teams to ensure larger contracts and customer requirements are delivered effectively.
• Liaise with colleagues across Supporting Education Group and other stakeholders to support smooth course delivery.
• Work with external suppliers to coordinate course materials and monitor stock levels.
• Gather and report customer feedback to help drive service improvements.
• Identify opportunities to improve processes, systems and operational efficiency.

Skills

Operations coordination

Administration

Customer service

Organisational skills

Attention to detail

Systems proficiency

Problem solving

Stakeholder management

Tools

Booking systems

CRM systems

Job description

Thrive in Exeter is seeking an organised Operations Coordinator (Maternity Cover) to ensure a smooth customer journey from booking to completion. You will manage course scheduling, liaise with the Sales team and coordinate internal systems to uphold high standards of service.

The role emphasizes multitasking, accuracy and proactive process improvement within a hybrid Exeter office environment. Familiarity with education/training ops is advantageous.