Operations Team Coordinator (Maternity Cover)

Thrive Approach; Exeter; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Health Cash Plan

Life insurance

Company pension

Flexible benefits

Learning & development

Volunteer days

Job summary

Thrive in Exeter is seeking an organised Operations Coordinator (Maternity Cover) to ensure a smooth customer journey from booking to completion. You will manage course scheduling, liaise with the Sales team and coordinate internal systems to uphold high standards of service.

The role emphasizes multitasking, accuracy and proactive process improvement within a hybrid Exeter office environment. Familiarity with education/training ops is advantageous.

Qualifications

• Experience in operations, administration, coordination or customer support.
• Excellent customer service and communication skills, both written and verbal.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Exceptional attention to detail and a commitment to accuracy.
• Confidence using a range of systems and technology platforms.
• Proactive approach to improve processes and ways of working.
• Strong relationship-building skills and ability to work with stakeholders across the business.
• Experience in education, training, learning and development or customer-focused operational environments is advantageous.

Responsibilities

• Provide administrative and booking support to our Regional Sales Team.
• Act as the first point of contact for booking and operational enquiries via phone and email.
• Ensure customers receive a positive and seamless experience from booking through to course completion.
• Schedule courses, open them for booking and monitor delegate numbers and fill rates.
• Enroll delegates onto internal systems and ensure appropriate access.
• Support learner engagement by following up with delegates and encouraging attendance.
• Award CPD points following successful completion of courses.
• Monitor ticketing systems and respond promptly to customer and operational queries.
• Collaborate with internal teams to ensure larger contracts and customer requirements are delivered effectively.
• Liaise with colleagues across Supporting Education Group and other stakeholders to support smooth course delivery.
• Work with external suppliers to coordinate course materials and monitor stock levels.
• Gather and report customer feedback to help drive service improvements.
• Identify opportunities to improve processes, systems and operational efficiency.

Skills

Operations coordination

Administration

Customer service

Organisational skills

Attention to detail

Systems proficiency

Problem solving

Stakeholder management

Tools

Booking systems

CRM systems

Job description

Job Details: Operations Team Coordinator (Maternity Cover)

Full details of the job.

Vacancy Name

Vacancy Name Operations Team Coordinator (Maternity Cover)

Vacancy Number

Vacancy Number VN3044

Location City

Location City Exeter

Employment Type

Employment Type Fixed Term Contract

About us

About Us:

For more than 30 years, we've partnered with schools and education settings to remove barriers to learning and support wellbeing, behaviour, attendance and inclusion. Our evidence-informed approach combines child development, neuroscience and attachment theory to help education professionals better understand and support the children and young people in their care.

Through our training, digital tools and practical support, we help schools create environments where children feel safe, supported and ready to learn. Independent research has demonstrated the positive impact Thrive can have on attendance, wellbeing and exclusions, and today our work supports education settings across the UK and beyond.

The Thrive Approach has been proven to improve pupil attendance, behaviour and mental health through our world-class training programmes and award-winning platform, Thrive Online. Every course we deliver helps equip education professionals with the tools and understanding they need to support children and young people to thrive.

Thrive is part of Supporting Education Group, one of the UK's leading education services organisations, supporting more than 17,000 schools, settings and education organisations across 80+ countries. This means you'll enjoy the purpose and close-knit culture of Thrive, alongside the opportunities and expertise that come from being part of a larger organisation.

We're ambitious about the difference we can make and we're looking for talented people who share our passion for improving outcomes for children and young people.

About the job

About the Role:

We're looking for a highly organised and customer-focused Operations Coordinator who will play a key role in ensuring a smooth and seamless experience for our customers, from initial course booking through to successful completion.

Working closely with the Operations Team Leader and colleagues across the business, you'll coordinate course scheduling, manage bookings, support delegates throughout their learning journey and help maintain the high operational standards that underpin our customer experience.

You'll be at the heart of our training operations, acting as a first point of contact for customer enquiries while ensuring courses are set up, managed and delivered efficiently. This role is ideal for someone who enjoys balancing customer interaction, administration and process improvement within a fast-paced environment.

Key responsibilities include:

• Providing administrative and booking support to our Regional Sales Team.
• Acting as the first point of contact for booking and operational enquiries via phone and email.
• Ensuring customers receive a positive and seamless experience from booking through to course completion.
• Scheduling courses, opening them for booking and monitoring delegate numbers and fill rates.
• Enrolling delegates onto internal systems and ensuring appropriate access is provided.
• Supporting learner engagement by following up with delegates and encouraging attendance.
• Awarding CPD points following successful completion of courses.
• Monitoring ticketing systems and responding promptly to customer and operational queries.
• Collaborating with internal teams to ensure larger contracts and customer requirements are delivered effectively.
• Liaising with colleagues across Supporting Education Group and other stakeholders to support smooth course delivery.
• Working with external suppliers to coordinate course materials and monitor stock levels.
• Gathering and reporting customer feedback to help drive service improvements.
• Identifying opportunities to improve processes, systems and operational efficiency.

Success in this role will be measured through the effective management of course availability, accurate booking administration, achievement of service level agreements, support for course attendance and completion rates, and contributions towards customer satisfaction and operational excellence.

About you

About You

You're comfortable managing multiple priorities, solving problems and working collaboratively with colleagues across different teams. You take pride in delivering accurate work, building positive relationships and ensuring tasks are completed efficiently and to a high standard.

We're looking for someone who has:

• Previous experience in an operations, administration, coordination or customer support role.
• Excellent customer service and communication skills, both written and verbal.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Exceptional attention to detail and a commitment to accuracy.
• Confidence using a range of systems and technology platforms.
• A proactive approach and a genuine desire to improve processes and ways of working.
• Strong relationship-building skills and the ability to work effectively with stakeholders across the business.
• The ability to work independently while also being a collaborative team player.
• Good problem-solving skills and the confidence to take initiative when required.
• A positive, reliable and professional approach to work.

Experience within education, training, learning and development or a customer-focused operational environment would be advantageous, but is not essential.

What we Offer

• Whilst we work in a hybrid way, with collaboration being one of our values, we’d expect you to regularly be in our Exeter office, at least two days per week.
• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you’ve passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We’ll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.