Operations Coordinator

Streets LLP; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local professional services firm in Exeter is looking for an Operations Coordinator to enhance client experiences and operational efficiency. The successful candidate will act as the main point of contact for client communications, coordinate internal activities, and manage the support team. Key attributes needed include strong organisational skills and a proactive approach in a busy environment. Familiarity with XERO and Office 365 is essential for this role.

Qualifications

• Maintains control and ensures nothing is missed.
• Anticipates needs and takes initiative.
• Consistently delivers on responsibilities and follows through.

Responsibilities

• Act as a primary point of contact for incoming client communications.
• Coordinate internal activities across the office.
• Prepare for meetings and manage documentation.
• Anticipate team and client needs proactively.
• Support workflows for accountants and managers.
• Maintain accurate handling and organisation of documents.
• Liaise closely with the delivery team and Client Portfolio Leads.
• Manage the Support Team.
• Ensure all client interactions reflect professionalism.
• Champion process streamlining and optimisation.

Skills

Highly organised

Proactive mindset

Clear communication

Calm under pressure

Collaborative leadership

Tools

XERO

CCH

Office 365

Job description

Operations Coordinator

The Operations Coordinator plays a central role in ensuring the smooth day-to-day running of the business. As a first point of contact for many clients and a key internal coordinator, this role is critical in shaping both client experience and operational efficiency. This position is best suited to someone who is highly organised, proactive, and dependable—someone who takes pride in creating structure, maintaining control, and supporting a high‑performing team environment.

Key Responsibilities

• Act as a primary point of contact for incoming client communications, ensuring all calls, messages, and enquiries are handled promptly and professionally.
• Coordinate internal activities, maintaining awareness of what is happening across the office and ensuring nothing is overlooked.
• Prepare for meetings, manage documentation, and support the flow of information across teams.
• Proactively anticipate team and client needs, taking action without waiting to be directed.
• Support workflows and assist in managing deadlines to enable accountants, payroll specialists, and managers to focus on their core responsibilities.
• Maintain accurate handling and organisation of documents and client information.
• Liaise closely with the delivery team and Client Portfolio Leads, acting as a central coordination point.
• Manage the Support Team.
• Ensure all client interactions reflect a professional, responsive, and well‑managed business.
• Be the champion for streamlining processes and system optimisation.

Key Behaviours & Attributes

• Highly organised and detail‑oriented – maintains control and ensures nothing is missed.
• Proactive mindset – anticipates needs and takes initiative.
• Reliable and accountable – consistently delivers on responsibilities and follows through.
• Clear and professional communicator – understands the importance of every interaction.
• Calm under pressure – brings structure and stability in a busy environment.
• Collaborative leader and manager – works closely with multiple teams to keep everything aligned.
• Ownership‑driven – focused on adding value, reducing pressure, and improving processes.
• System Knowledge: XERO; CCH, Office 365.