Operations Coordinator | Customer Success & Data-Driven Ops

Portfolio; Winchester; On-site; GBP 27,000 - 39,000; Full time

Job summary

Portfolio is seeking an Operations Coordinator to join our fast-paced team in Winchester. You will provide vital support to clients, log interactions in the CRM, and coordinate across departments to ensure service excellence.

The role requires strong communication skills, attention to detail, and the ability to work under pressure. Experience in coordinating roles and familiarity with ERP systems are advantageous.

Qualifications

• Proven experience in a coordinator role.
• Familiarity with ERP systems.
• Strong communication skills, both written and verbal.
• Analytical skills to interpret data.
• Ability to work under pressure with attention to detail.

Responsibilities

• Be the main inter-department coordinator to meet customer needs.
• Provide accurate information about our services and understand customer needs.
• Log interactions, update customer records, and track service requests in the CRM.
• Analyse customer data to identify trends and drive service improvements.
• Collaborate with internal teams to resolve complex queries and escalate when needed.
• Maintain a professional and courteous demeanor, building strong client relationships.

Skills

Coordination experience

Strong communication

Analytical skills

Customer-focused

Under pressure

Tools

CRM system

ERP systems

Job description

Portfolio is seeking an Operations Coordinator to join our fast-paced team in Winchester. You will provide vital support to clients, log interactions in the CRM, and coordinate across departments to ensure service excellence.

The role requires strong communication skills, attention to detail, and the ability to work under pressure. Experience in coordinating roles and familiarity with ERP systems are advantageous.