Operations Coordinator

Platinum Recruitment Consultancy; Three Legged Cross; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Salary £28k-£32k

23 days holiday + BH

Career progression opportunities

Dynamic work environment

Ongoing training and development

Job summary

A leading telecoms and IT provider in Wimborne, Dorset is seeking an Operations Coordinator to join their team. The role focuses on coordinating engineering and helpdesk activities, ensuring timely delivery and effective communication with customers and staff.

The ideal candidate will have experience in coordination or helpdesk roles, strong organization and communication skills, and the ability to thrive in a dynamic environment with ongoing training and development opportunities.

Qualifications

• Proven experience in a coordination, helpdesk, or similar support role within Telecoms or IT (max 140 chars).
• Strong organisational and problem-solving skills (≤140 chars).
• Confident communicator, liaising with colleagues, customers, suppliers (≤140 chars).
• Calm, professional in fast-paced environments (≤140 chars).

Responsibilities

• Coordinate engineering and provisioning teams to deliver projects and support requests.
• Schedule jobs, tickets and projects via CRM; liaise with staff and customers.
• Monitor workload and resource allocation for efficiency and quality.
• Assist in managing proactive and reactive IT and telecoms support activities.
• Work with Operations Manager to meet goals and maintain customer satisfaction.

Skills

Coordination

Helpdesk support

Communication

Organisation

Problem-solving

Analytical thinking

Job description

Operations Coordinator - Wimborne Dorset | £28-32K + holidays + career growth opportunities

We're seeking a dedicated Operations Coordinator to join a reputable telecoms and IT provider in Wimborne, Dorset. If you have experience in co-ordinating engineering teams or helpdesk support and are looking for a role that offers progression and varied daily challenges, this could be the perfect next step in your career.

Why apply for this Operations Coordinator role?

Because it's more than just a job - it's a chance to develop your operational skills within a company that values quality and customer satisfaction:

• Salary between £28,000 and £32,000, dependent on experience
• 23 days holiday plus bank holidays, rising to 25 days after 2 years
• Opportunity to work with a well-established company with over 30 years' industry experience
• A dynamic environment where no two days are the same
• The chance to make a real impact on service delivery and resource management
• Supportive team atmosphere with ongoing training and development opportunities

Key Responsibilities:

As Operations Coordinator, you will play a vital role in organising and managing the delivery of telecoms and IT solutions. Your day-to-day duties include:

• Co-ordinating the engineering and provisioning teams to ensure timely delivery of customer projects and support requests
• Scheduling jobs, tickets, and projects through the CRM system, liaising with staff and customers for smooth communication
• Monitoring workload and resource allocation to maximise efficiency and service quality
• Assisting in managing both proactive and reactive support activities for IT and telecoms services
• Working closely with the Operations Manager to ensure departmental goals are met and customer satisfaction remains high

What we're looking for:

The ideal candidate will bring experience in a co-ordination or helpdesk support role, with a focus on organisation and communication:

• Proven experience in a coordination, helpdesk, or similar support role within Telecoms or IT
• Strong organisational and problem-solving skills
• Confident communicator, able to liaise effectively with colleagues, customers, and suppliers
• Calm, professional, and able to handle fast-paced, changing environments calmly and efficiently
• Analytical, with the ability to prioritise and manage multiple tasks effectively
• Technical knowledge or experience is desirable but not essential; motivation to develop operational skills is key

If you're eager to take the next step as an Operations Coordinator in Wimborne, Dorset, we'd love to hear from you. Join a growing team committed to delivering excellent service and advancing your career.

Job Number │ 5678

Location │ Wimborne, Dorset

Role │ Operations Coordinator