Operations Coordinator

Allscreens Nationwide Ltd; Manchester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Allscreens Nationwide Ltd in Manchester is seeking an Operations Coordinator to act as the key link between customers, drivers and the Operations Team, ensuring day-to-day transport runs smoothly and professionally.

You will manage calls, monitor transport jobs, coordinate collections and deliveries, provide timely updates, and support the team with daily operational challenges in a busy transport environment.

Qualifications

• Friendly, professional telephone manner and listening skills.

Responsibilities

• Answering and placing calls with customers, drivers, and internal colleagues.

Skills

Phone etiquette

Communication skills

Organisational skills

Calm under pressure

CRM systems

Tools

CRM systems

Job description

Are you confident on the phone, calm under pressure, and great at keeping people informed? Join a busy transport business as an Operations Coordinator. This permanent role is ideal if you enjoy being the key link between customers, drivers, and the Operations Team-helping day-to-day transport run smoothly and professionally.

What you'll be doing:

• Answering and placing calls with customers, drivers, and internal colleagues
• Updating and monitoring transport jobs and service information using internal computer systems
• Coordinating collections, deliveries, route updates, and overall job progress with drivers
• Delivering clear, timely delivery updates and communicating any operational changes
• Managing customer expectations when timings or requirements shift
• Supporting the team with day-to-day operational challenges, including troubleshooting and escalation where needed
• Keeping accurate records and notes in company systems
• Providing general administration and operational support

What you'll bring:

• A friendly, professional telephone manner and strong communication/listening skills
• The ability to negotiate practical solutions while staying calm and respectful
• Strong organisation and attention to detail, even in a fast-moving environment
• Comfort with learning and using computer systems quickly
• A positive, flexible, team-focused attitude (previous transport/logistics or customer service experience is a plus)

Additional information:

• Working hours: 08:30-17:00, Monday to Friday (30-minute lunch break)

Working in serviced modern offices with gym and showers onsite!

If you're ready for a permanent role where your communication makes a real difference, we'd love to hear from you.