Logistics Operations Coordinator

Workforce Staffing; Birmingham; On-site; GBP 26,753 - 36,195; Full time

Job summary

Workforce Staffing in Birmingham (postcode B37) is seeking an experienced Logistics Operations Co-ordinator to manage transport requests from quotation through to delivery, ensuring customers receive a fast, professional service.

This role values strong organisation, good IT skills and knowledge of transport management systems, with a focus on building lasting relationships with customers and subcontractors while maximising profitability.

Qualifications

• Experience in transport, logistics or freight operations.
• Experience quoting and coordinating ad hoc or spot transport movements.
• Excellent organisational and multitasking skills.
• Strong customer service and communication skills.
• Commercial awareness with the ability to make informed decisions.
• Good IT skills and confidence using transport management systems.

Responsibilities

• Preparing competitive quotations for ad hoc and spot transport requests.
• Coordinating same day, next day and specialist transport movements.
• Sourcing the most suitable transport solutions through an established network of subcontractors.
• Building and maintaining strong relationships with customers and suppliers.
• Managing multiple enquiries simultaneously via telephone, email and other communication channels.
• Monitoring shipments and providing proactive updates to customers.
• Completing operational administration and ensuring documentation is accurate and compliant.
• Assisting with customs documentation where required.
• Maximising profitability while delivering the best transport solution for each customer.

Skills

Transport operations

Quotations

Organisation

Customer service

Commercial awareness

IT skills

Tools

Transport Management System

Job description

Job Title: Logistics Operations Co-ordinator

Location: B37

Salary: £31,474 per annum (dependent on experience)

Hours: 8am - 5pm Monday - Friday (Occasional Weekend Cover)

Our client is a well-established and growing logistics business operating within the time‑critical transport sector. They are looking for an experienced Operations Co‑ordinator to join their busy Operations team.

This is an excellent opportunity for someone with experience in transport or logistics who enjoys working in a fast‑moving environment where every day is different. If you are commercially minded, thrive under pressure and enjoy delivering exceptional customer service, we would love to hear from you.

As an Operations Co‑ordinator, you will be responsible for managing transport requests from quotation through to successful delivery, ensuring customers receive an efficient and professional service at all times.

Responsibilities

• Preparing competitive quotations for ad hoc and spot transport requests.
• Coordinating same day, next day and specialist transport movements.
• Sourcing the most suitable transport solutions through an established network of subcontractors.
• Building and maintaining strong relationships with customers and suppliers.
• Managing multiple enquiries simultaneously via telephone, email and other communication channels.
• Monitoring shipments and providing proactive updates to customers.
• Completing operational administration and ensuring documentation is accurate and compliant.
• Assisting with customs documentation where required.
• Maximising profitability while delivering the best transport solution for each customer.

Essential Skills & Experience

• Previous experience in transport, logistics or freight operations.
• Experience quoting and coordinating ad hoc or spot transport movements.
• Excellent organisational and multitasking skills.
• Strong customer service and communication skills.
• Commercial awareness with the ability to make informed decisions.
• Good IT skills and confidence using transport management systems.

Desirable

• Knowledge of UK domestic and European road transport.
• Understanding of cargo requirements and vehicle types.
• Customs administration experience.
• Experience within the same day or time‑critical transport sector.
• Automotive logistics experience.
• An additional European language.

Personal Attributes

• A confident problem solver with a proactive approach.
• Calm under pressure and able to manage multiple priorities.
• Organised with excellent attention to detail.
• Customer focused and relationship driven.
• Commercially aware and solutions orientated.
• A team player with a strong work ethic and a positive attitude.
• Someone who takes ownership and uses initiative to get the job done.