Operations Coordinator - Logistics

Freight Personnel; Birmingham; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

22 Days Holiday

Free Eye Tests

Shopping discounts

Pizza Friday

Salary review

Annual Bonus

Training Opportunities

Job summary

Freight Personnel in Birmingham Airport area seeks an Operations Co-ordinator to organise transport and logistics bookings by road and air globally, building strong relationships with clients to meet objectives.

The role focuses on delivering services, administration, and contract compliance, using market knowledge to maximise profit while adhering to policy. Travel is required as needed.

Qualifications

• Experience in time-critical, same-day courier or freight business.
• Strong client relationship skills and ability to work under time constraints.
• Attention to detail and high standards of communication.

Responsibilities

• Coordinate transport and logistics bookings by road and air globally.
• Liaise with clients and subcontractors to ensure services are delivered as agreed.
• Maintain required records and ensure lawful execution of activities.
• Compile files and legal documents for each project.
• Identify and mitigate commercial and legal risks with stakeholders.
• Build and maintain relationships with customers and partners.
• Travel as required to meet business needs.

Skills

Detail-oriented

Innovative

Solution-oriented

Engaging

Organisational skills

Multi-tasking

Client-focused

Communication

Resourcefulness

Results-oriented

Job description

Job Title: Operations Co-ordinator opportunity working for a Time Critical Logistics business based at Birmingham Airport

Role: To effectively and efficiently organise transport and logistics bookings by road and air globally. Building strong productive relationships with clients to ensure business objectives and client requirements are met.

Responsibilities

• Client Liaison
• Act professionally and in line with our clients procedures in relation to dealings with clients and contractors.
• Ensure that services are delivered as agreed
• Administration – maintain the required record keeping ensuring the efficient, cost‑effective and lawful execution of all transport activities.
• Ensure each project is administered properly, including compiling the file and any legal documents.
• Ensure all contracting agreements are accurate and legally compliant.
• Customs Admin – sourcing transport solutions for all Customer requests from our network of sub‑contractors.
• Multi‑tasking yourself subject to urgency of requests via various platforms, email, phone call quote requests.
• Using market knowledge, customer history and customer relationship to maximise the profit.
• Relationship building with Customers and sub‑contractors.
• To undertake all activities in accordance with applicable group policies and procedures so as to ensure that the interests of the Group and individual corporate entities are protected at all times.
• At all times to ensure that legal and commercial risks (to the extent relevant to the post holder role) are identified and minimised through effective communication with applicable stakeholders as well as relevant support functional departments and, when necessary, Board of Directors.
• Maintain an active interest and up to date, detailed knowledge of the transport and logistics market.
• To travel when required in line with business needs.
• Be aware of and comply with the company policies.

Qualifications and Attributes

• Previous experience within a time critical, sameday courier, Air or Road Freight business with focus on using sub‑contractors and working within time constraints.
• Really important to have the right attitude for learning, multi‑tasking, IT skills, team ethic, good communication enabling client relationship building.
• Detail‑oriented
• Innovative
• Solution‑orientated
• Engaging
• Organisational Skills – plans, organises, schedules and delivers in an efficient, organised manner.
• Ability to focus on and execute key priorities.
• Client Focused – prioritises the delivery of a high level of client satisfaction.
• Monitors client satisfaction (internal and external).
• Establishes partner relationship with clients. Visible and accessible to clients.
• Communication – clear, concise, timely communication both verbal and written.
• Keeps people informed proactively.
• Resourcefulness: Passionately finds ways over, around, or through barriers to success. Goes beyond the call of duty. Shows bias for action.
• A results‑oriented 'doer'.

Salary and Benefits

• Salary: 30,000 to 34,000
• 22 Days Holiday
• Free Eye Tests
• Shopping discounts
• Pizza Friday
• Salary review
• Annual Bonus
• Training Opportunities