Operations Coordinator

GRIFFIN HR CONSULTANCY PTE. LTD.; Lee-on-the-Solent; On-site; GBP 24,000 - 28,000; Full time

Job summary

GRIFFIN HR CONSULTANCY PTE. LTD. in the United Kingdom is seeking a customer service professional to provide responsive support and help resolve inquiries from customers in a fast-paced environment.

You will handle phone-based enquiries, address complaints, and collaborate with internal teams to deliver effective solutions, while preparing service reports and supporting ad-hoc admin tasks as needed.

Qualifications

• Strong problem-solving, critical-thinking and analytical skills.
• Good organisational and time-management skills, with the ability to manage multiple tasks effectively.
• Adaptable and able to work in a fast-paced environment.

Responsibilities

• Provide professional and responsive customer service.
• Handle customer enquiries via phone calls.
• Attend to customer complaints promptly and coordinate with relevant departments to provide appropriate solutions or alternatives, following through to ensure closure.
• Check and compile service reports before sending them to customers.
• Perform other ad-hoc operational and administrative duties as assigned.

Skills

Problem-solving

Critical thinking

Analytical skills

Organisational skills

Time management

Adaptability

Multitasking

Job description

Key Responsibilities

• Provide professional and responsive customer service.

• Handle customer enquiries via phone calls.

• Attend to customer complaints promptly and coordinate with the relevant departments to provide appropriate solutions or alternatives, following through to ensure closure.

• Check and compile service reports before sending them to customers.

• Perform other ad-hoc operational and administrative duties as assigned.

Requirements

• Strong problem-solving, critical-thinking and analytical skills.

• Good organisational and time-management skills, with the ability to manage multiple tasks effectively.

• Adaptable and able to work in a fast-paced environment.