Operations, Coordinator

EF Education First Gruppe; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A language education organization in London seeks an Emergency Response Specialist to manage crisis situations and coordinate emergency responses during the winter holiday period. Candidates must be calm under pressure, have excellent communication skills, and be detail-oriented. This temporary position runs from December 22, 2025, to January 6, 2026, requiring on-call availability.

Benefits

Continuous professional development

Access to EF Hello language learning app

Employee Assistance Program

Qualifications

• Ability to manage and support others during times of crisis.
• DBS and 2 references checks are required.

Responsibilities

• Respond to emergency calls and take necessary actions.
• Track missed/cancelled flights and delays.
• Invoicing for emergency transfers.
• Respond to student feedback or complaints calmly.
• Write emergency report logs of all calls.
• Communicate changes accurately to weekend team.
• Maintain relationships with local suppliers.

Skills

Crisis management

Attention to detail

Analytical mindset

Problem-solving

Initiative

Fluency in English

Communication skills

Calm under pressure

Empathy

Job description

EF London International Language Campus is looking for an enthusiastic, calm and proactive administrator with excellent communication & organisational skills to join our busy Student Services Department and coordinate Emergency lines over the winter holiday.

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

As an Emergency Response Specialist you will be responsible for producing safe & seamless solutions to any emergency that may arise. You will oversee the school emergency lines on weekends liaising with various stakeholders, including students, transportation companies and sale offices to ensure a great start for every student on their journey with us.

Contract type: This is a temporary position starting 22/12/2025 - 06/01/2026

Hours: On call for duration of period.

Do you have…?

• The ability to manage and support others during times of crisis - most commonly during an emergency call
• Excellent attention to detail
• An analytical mind set and excellent problem-solving skills
• Capacity of working in a fast-paced and deadline driven environment
• Capable of using your own initiative and being decisive
• Have the right to live and work in the country of employment
• Complete fluency in English
• Effective verbal and written communication skills
• Remain calm under pressure
• Empathy and compassion
• A complete CV; upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required
• DBS + 2 references checks. These will be required prior to confirmation of appointments

Duties & responsibilities

• Responding to emergency calls and taking the necessary actions according to EF's crisis management policy
• Tracking missed / cancelled flights, non-arrivals, delays and booking changes
• Invoicing for emergency transfers and accommodation
• Responding to student feedback or complaints with professionalism and calm
• Writing up an emergency report log of all recorded calls and actions Reporting and following up weekend incidents with affected school departments to ensure week by week improvement
• Increase sales on return and group transfers
• Supporting colleagues in the weekend team by communicating any changes effectively and accurately as they come
• Providing the first point of contact with all calls to the emergency phone on a 24/7 basis on weekends
• Ensuring the timely and accurate answering and recording of all requests for emergency resources using the log system
• Ensuring communication with emergency services such as hospitals, police stations, Home Office and Social Services are accurately recorded
• Maintaining and developing relationships with local suppliers in UK & Ireland
• Developing and improving the overall customer experience of arrival and transportation services
• Liaising with Sales Offices to ensure any booking changes, student's medical information and or conditions are communicated quickly

Why you will love working with EF London

• Continuous professional development for all staff
• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Employee Assistance Program
• Access to EF Hello language learning app
• Central location minutes away from Waterloo train station

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

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