Operations Controller - Planner/Scheduler

Complii; Buckingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Birthday off

Pension

25 days holiday + Bank Holidays

Job summary

Abbot Fire Group is seeking a seasoned Operations Controller/Planner‑Scheduler to coordinate day‑to‑day operations, ensuring engineers are scheduled efficiently, systems are maintained, and customers receive outstanding service.

This 40‑hour per week, office‑based role at our Gawcott site offers flexible start times with 8am–4pm, 8.30am–4.30pm or 9am–5pm, Monday to Friday, and a benefits package including 25 days holiday plus Bank Holidays, a company pension, and your birthday off.

Qualifications

• Experience in an Operations Controller/Planner or similar role.
• Strong planning, scheduling, and CRM administration knowledge.
• Good health & safety understanding (PPE, RAMS, permits) and audits.
• Excellent communication, organisational and problem‑solving skills.

Responsibilities

• Coordinate day‑to‑day operations by managing systems, training staff, and ensuring compliance.
• Plan and monitor engineer workloads using CRM systems and portals, allocating jobs by priority.
• Provide outstanding customer and engineer support, handling enquiries and issuing documentation.
• Drive efficiency and support finance with accurate billing data, and assist with events and confidentiality.

Skills

CRM systems

Excel

Customer service

Planning

Coordination

Tools

Gabriel

Job description

Abbot Fire Group is looking for a seasoned, proactive Operations Controller/Planner‑Scheduler to join our team.

This is a varied and pivotal operational role responsible for coordinating the day‑to‑day running of the business, ensuring engineers are scheduled efficiently, systems and processes are maintained, and customers receive an exceptional level of service. You'll oversee planning, compliance, administration and operational support, working closely with engineers and colleagues across operations, finance and sales to ensure every job is delivered accurately, efficiently and safely.

Your ability to keep the plates spinning will be your greatest strength, along with your natural talent for organisation, problem‑solving and delivering first‑class customer service. You'll be the central point of coordination between engineers, customers and internal departments, ensuring work flows seamlessly from booking through to invoicing.

Benefits

We're offering a competitive salary, 25 days holiday plus Bank Holidays, and a company pension and your birthday off. This is a 100% office‑based role at our Gawcott office, working 40 hours per week. We offer flexibility on working hours, with the choice of 8am–4pm, 8.30am–4.30pm or 9am–5pm, Monday to Friday.

Key responsibilities

• Coordinate the day‑to‑day operation of the business by managing systems, inducting and training staff, ensuring compliance with company policies and health & safety requirements, supporting fleet, warehouse and office management, stock control, audits, and maintaining efficient administrative systems.
• Plan, schedule and monitor engineer workloads using CRM systems, Gabriel, Excel and customer portals, producing permits, RAMS and supporting documentation, allocating jobs based on priority, skills and location, updating customer portals, tracking progress through to completion and ensuring full engineer utilisation.
• Provide outstanding customer and engineer support by managing incoming enquiries, confirming appointments, supplying site information, resolving operational issues, processing orders, obtaining missing information, managing recommendations and quotations, and ensuring accurate documentation is returned and ready for invoicing.
• Drive operational efficiency and continuous improvement by checking job sheets, timesheets and invoicing information, supporting finance with accurate billing data, improving planning processes and CRM usage, assisting with marketing and company events, covering colleagues during absences, maintaining confidentiality and undertaking any additional duties required to support the business.

Required experience

• Experience within an Operations Controller, Planner, Scheduler or Coordination role, managing engineers or field‑based teams and ensuring the smooth day‑to‑day running of business operations.
• Strong knowledge of planning, scheduling, CRM systems, customer portals and administration, with experience tracking jobs from booking through to completion and invoicing.
• Good understanding of Health & Safety, including PPE, RAMS, permits, compliance documentation and supporting audits, together with excellent organisational, prioritisation and problem‑solving skills.
• Excellent communication skills with the ability to build strong relationships with customers, engineers and colleagues, whilst remaining adaptable, proactive, highly organised and committed to delivering exceptional customer service.

About the company

Abbot Fire Group is proud to be part of Complii. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, and vertical transportation divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers an excellent opportunity to play a key part in the continued growth and success of our business while helping deliver operational excellence across the organisation.