Service Controller

Huntress; Cambridgeshire and Peterborough; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career development

Job summary

Huntress, recruiting on behalf of a well-established engineering business, seeks a Service Controller to join a busy customer support team in the UK. You will coordinate engineers, manage service requests and keep customers informed through every stage of repair and maintenance.

Ideal candidates are highly organised with excellent communication, experience in service coordination or engineering scheduling, and proficiency with ERP/service management tools.

Qualifications

• Experience as a Service Controller, Service Coordinator or Engineering Scheduler.
• Experience planning engineers or coordinating field service activity.
• Strong organisational and multitasking abilities.
• Excellent customer service and communication skills.

Responsibilities

• Coordinate and schedule field engineers to maximise efficiency and customer satisfaction.
• Manage incoming service requests via telephone and email.
• Prioritise breakdowns and maintenance calls in line with customer commitments.
• Liaise with customers regarding service updates and technical enquiries.
• Coordinate parts availability and ensure engineers have the correct equipment for each job.
• Monitor outstanding service jobs and proactively resolve delays.
• Raise quotations and invoices accurately and within agreed timescales.
• Maintain accurate service records and administrative documentation.
• Support continuous improvement across the service function.

Skills

Service coordination

Engineer scheduling

Customer service

Organisational skills

ERP systems

Communication skills

Tools

ERP software

Job description

Service Controller

Are you an organised Service Controller or Service Coordinator who thrives in a fast-paced environment? Do you enjoy juggling priorities, solving problems and ensuring customers receive outstanding service?

We're recruiting on behalf of a well-established engineering business that supplies and supports specialist equipment across the UK. Due to continued growth, they are looking for a proactive Service Controller to become a key member of their customer support team.

This is an excellent opportunity to join a stable organisation where no two days are the same and where you'll play a vital role in coordinating engineers, supporting customers and ensuring service operations run smoothly.

The Role

As Service Controller, you'll be the central point of contact between customers, field engineers and internal departments. You'll be responsible for planning engineer workloads, coordinating service activity and ensuring customers receive timely updates throughout the repair and maintenance process.

Key Responsibilities

• Coordinate and schedule field engineers to maximise efficiency and customer satisfaction.
• Manage incoming service requests via telephone and email.
• Prioritise breakdowns and maintenance calls in line with customer commitments.
• Liaise with customers regarding service updates and technical enquiries.
• Coordinate parts availability and ensure engineers have the correct equipment for each job.
• Monitor outstanding service jobs and proactively resolve delays.
• Raise quotations and invoices accurately and within agreed timescales.
• Maintain accurate service records and administrative documentation.
• Support continuous improvement across the service function.

About You

You'll be highly organised, enjoy working in a busy environment and have excellent communication skills.

You'll ideally have:

• Previous experience within a Service Controller, Service Coordinator or Engineering Scheduler position.
• Experience planning engineers or coordinating field service activity.
• Strong organisational and multitasking skills.
• Excellent customer service and communication abilities.
• Good IT skills, with experience using ERP or service management systems advantageous.
• The ability to remain calm under pressure whilst managing multiple priorities.

What's on Offer?

• Join a successful and growing engineering business.
• Varied and fast-paced role with genuine responsibility.
• Supportive team environment.
• Long-term career development opportunities.
• Competitive salary and benefits package.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.