Operations Controller & Planner: Seamless Scheduling & Service

Complii; Buckingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Birthday off

Pension

25 days holiday + Bank Holidays

Job summary

Abbot Fire Group is seeking a seasoned Operations Controller/Planner‑Scheduler to coordinate day‑to‑day operations, ensuring engineers are scheduled efficiently, systems are maintained, and customers receive outstanding service.

This 40‑hour per week, office‑based role at our Gawcott site offers flexible start times with 8am–4pm, 8.30am–4.30pm or 9am–5pm, Monday to Friday, and a benefits package including 25 days holiday plus Bank Holidays, a company pension, and your birthday off.

Qualifications

• Experience in an Operations Controller/Planner or similar role.
• Strong planning, scheduling, and CRM administration knowledge.
• Good health & safety understanding (PPE, RAMS, permits) and audits.
• Excellent communication, organisational and problem‑solving skills.

Responsibilities

• Coordinate day‑to‑day operations by managing systems, training staff, and ensuring compliance.
• Plan and monitor engineer workloads using CRM systems and portals, allocating jobs by priority.
• Provide outstanding customer and engineer support, handling enquiries and issuing documentation.
• Drive efficiency and support finance with accurate billing data, and assist with events and confidentiality.

Skills

CRM systems

Excel

Customer service

Planning

Coordination

Tools

Gabriel

Job description

Abbot Fire Group is seeking a seasoned Operations Controller/Planner‑Scheduler to coordinate day‑to‑day operations, ensuring engineers are scheduled efficiently, systems are maintained, and customers receive outstanding service.

This 40‑hour per week, office‑based role at our Gawcott site offers flexible start times with 8am–4pm, 8.30am–4.30pm or 9am–5pm, Monday to Friday, and a benefits package including 25 days holiday plus Bank Holidays, a company pension, and your birthday off.