Operations Controller & Scheduler: Engineer Workloads

Complii; Milton Keynes; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Company pension

Birthday off

Job summary

Abbot Fire Group is seeking a seasoned Operations Controller/Planner-Scheduler to coordinate the day-to-day running of the business. You'll schedule engineers, maintain systems, manage administration, and ensure exceptional service as work flows from booking to invoicing.

The role is office-based at our Gawcott facility, 40 hours per week with flexible start times, and requires strong organisational and communication skills, plus experience in planning, scheduling and health & safety practices.

Qualifications

• Experience in an Operations Controller, Planner, Scheduler or Coordination role with engineering or field teams.
• Strong knowledge of planning, scheduling, CRM systems, customer portals and administration.
• Understanding of Health & Safety, PPE, RAMS and compliance documentation.

Responsibilities

• Coordinate day-to-day operation of the business; manage systems, induct/train staff; ensure compliance with policies and safety requirements.
• Plan, schedule and monitor engineer workloads using CRM systems, Gabriel and Excel; allocate jobs based on priority and location; update portals and documentation.
• Provide outstanding support to customers and engineers; manage inquiries, appointments, orders, and invoicing information.
• Drive efficiency and continuous improvement; assist with billing data, CRM usage, and cover colleagues during absences.

Skills

Planning & scheduling

CRM systems

Customer portals

Administration

Communication skills

Health & Safety

Tools

Gabriel

Excel

Job description

Abbot Fire Group is seeking a seasoned Operations Controller/Planner-Scheduler to coordinate the day-to-day running of the business. You'll schedule engineers, maintain systems, manage administration, and ensure exceptional service as work flows from booking to invoicing.

The role is office-based at our Gawcott facility, 40 hours per week with flexible start times, and requires strong organisational and communication skills, plus experience in planning, scheduling and health & safety practices.